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==How do I configuration for disaster recovery?== | ==How do I configuration for disaster recovery?== | ||
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| + | For Agent Desktops deployments, you don't need to configure anything. {{Editgrn_open}}Genesys{{Editgrn_close}} configures disaster recovery for you. | ||
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| + | {{#ponycomment:KrisMcG|Is this correct? Is there nothing that a RedHat admin would need to do to specify a secondary data center, for example?}} | ||
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| + | For Gplus Adapter for Salesforce deployments, you need to configure disaster recovery in your Salesforce deployment. | ||
==How do I configure disaster recovery for Gplus Adapter for Salesforce?== | ==How do I configure disaster recovery for Gplus Adapter for Salesforce?== | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 14:44, September 26, 2016
Contents
Disaster Recovery
WWE provides support for disaster recovery in scenarios where the preferred data center goes down. When a disaster scenario occurs, agent desktops and adapters automatically switch from the preferred data center to a secondary data center without the need for agents to log back in again. When the preferred data center returns to operation, Agent Desktop is automatically switched back to the preferred data center.
How does disaster recover affect the agent user experience?
When a disaster recovery situation occurs, a dialog box is presented to agents to request that they refresh their browser without losing their login session.
How do I configuration for disaster recovery?
For Agent Desktops deployments, you don't need to configure anything. Genesys configures disaster recovery for you.
For Gplus Adapter for Salesforce deployments, you need to configure disaster recovery in your Salesforce deployment.