(Created page with "= Enable advanced search for Contact Interaction History= You can enable contact history advanced search for agents in your contact and configure how the advanced search func...") |
(→Enable advanced search for Contact Interaction History) |
||
| Line 1: | Line 1: | ||
= Enable advanced search for Contact Interaction History= | = Enable advanced search for Contact Interaction History= | ||
| − | You can enable | + | You can enable advanced searching in the Contact History window for agents in your contact and configure which advanced search options are displayed in the Agent Desktop. |
'''Start''' | '''Start''' | ||
| Line 8: | Line 8: | ||
#Enable advanced searching. privilege.contact.can-advanced-search-contact-history. | #Enable advanced searching. privilege.contact.can-advanced-search-contact-history. | ||
#Enable the filtering of interactions in the Contact History view. privilege.contact.can-filter-contact-history | #Enable the filtering of interactions in the Contact History view. privilege.contact.can-filter-contact-history | ||
| − | #Define the list of attributes displayed on the Advanced Search window. contact.history-search-attributes | + | #Define the list of attributes displayed on the Advanced Search window. See [[Contact#contact.history-search-attributes|contact.history-search-attributes]]. |
| − | #Define the list of date search options on the Advanced Search window. contact.date-search-types | + | #Define the list of date search options on the Advanced Search window. See [[Contact#contact.date-search-types|contact.date-search-types]]. |
'''End''' | '''End''' | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 19:13, October 4, 2016
Enable advanced search for Contact Interaction History
You can enable advanced searching in the Contact History window for agents in your contact and configure which advanced search options are displayed in the Agent Desktop.
Start
- Activate the basic search privilege. privilege.contact.can-search-contact-history
- Enable advanced searching. privilege.contact.can-advanced-search-contact-history.
- Enable the filtering of interactions in the Contact History view. privilege.contact.can-filter-contact-history
- Define the list of attributes displayed on the Advanced Search window. See contact.history-search-attributes.
- Define the list of date search options on the Advanced Search window. See contact.date-search-types.
End
Comments or questions about this documentation? Contact us for support!