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This operation is part of the SMS Session API section of the [[Welcome|Web Services API]]. | This operation is part of the SMS Session API section of the [[Welcome|Web Services API]]. | ||
==Overview== | ==Overview== | ||
| − | This request sets the | + | This request sets the focus parameter for an interaction. |
This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction. | This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction. | ||
{| | {| | ||
! Request URL | ! Request URL | ||
| − | | /api/v2/me/ | + | | /api/v2/me/smssessions/{id} |
|- | |- | ||
! HTTP Method | ! HTTP Method | ||
| Line 33: | Line 33: | ||
'''Request''' | '''Request''' | ||
<pre> | <pre> | ||
| − | POST api/v2/me/ | + | POST api/v2/me/smssessions/0071023821aec011 |
{ | { | ||
"operationName": "SetInFocus", | "operationName": "SetInFocus", | ||
Revision as of 18:43, October 13, 2016
SetInFocus
This operation is part of the SMS Session API section of the Web Services API.
Overview
This request sets the focus parameter for an interaction.
This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction.
| Request URL | /api/v2/me/smssessions/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| InFocus | Boolean parameter true or false |
Sample
Request
POST api/v2/me/smssessions/0071023821aec011
{
"operationName": "SetInFocus",
"InFocus": [true or false]
}
Response
{
"statusCode": 0
}
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