Documentation:HTCC:API:SMSSetInFocus:8.5.2DRAFT

SetInFocus

This operation is part of the SMS Session API section of the Web Services API.

Overview

This request sets the focus parameter for an interaction.

This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction.

Request URL	/api/v2/me/smssessions/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SetInFocus
InFocus	Boolean parameter true or false

Sample

Request

POST api/v2/me/smssessions/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response

{
  "statusCode": 0
}