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**[[Workitem#CanSetDisp|privilege.<media-type>.can-set-interaction-disposition]] | **[[Workitem#CanSetDisp|privilege.<media-type>.can-set-interaction-disposition]] | ||
* [[Workitem#openmedia.workitem-channels|openmedia.workitem-channels]] | * [[Workitem#openmedia.workitem-channels|openmedia.workitem-channels]] | ||
| − | * [[Workitem# | + | * [[Workitem#AutoAnswer|<media-type>.auto-answer]] |
| − | * [[Workitem# | + | * [[Workitem#PromptForDone|<media-type>.prompt-for-done]] |
| − | * [[Workitem# | + | * [[Workitem#RingingBell|<media-type>.ringing-bell]] |
| − | * [[Workitem# | + | * [[Workitem#Queue|intercommunication.<media-type>.queue]] |
| − | * [[Workitem# | + | * [[Workitem#RoutingBasedActions|intercommunication.<media-type>.routing-based-actions]] |
| − | * [[Workitem# | + | * [[Workitem#RoutingBasedTargets|intercommunication.<media-type>.routing-based-targets]] |
| − | * [[Workitem# | + | * [[Workitem#InProgress|workbin.<media-type>.in-progress]] |
| − | * [[Workitem# | + | * [[Workitem#InProgDisplayedColumns|workbin.<media-type>.in-progress.displayed-columns]] |
*Contact options: | *Contact options: | ||
| − | ** [[ | + | ** [[Contact#LookupEnable|contact.lookup.<media-type>.enable]] |
| − | ** [[ | + | ** [[Contact#LookupEnableCreateContact|contact.lookup.<media-type>.enable-create-contact]] |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 20:10, December 5, 2016
Workitems
Workitems are documents that might be directed to agents, supervisors, or managers for handling. They include many media types, such as faxes or PDFs, that a user might have to view while they are handling interactions of another type, such as email.
You use the following options in the [interaction-workitem] section to configure Workbins:
- Privilege options:
- openmedia.workitem-channels
- <media-type>.auto-answer
- <media-type>.prompt-for-done
- <media-type>.ringing-bell
- intercommunication.<media-type>.queue
- intercommunication.<media-type>.routing-based-actions
- intercommunication.<media-type>.routing-based-targets
- workbin.<media-type>.in-progress
- workbin.<media-type>.in-progress.displayed-columns
- Contact options:
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