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(→‎Gplus Adapter for Salesforce - WWE Option)
(→‎Gplus Adapter User Guide)
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=Gplus Adapter User Guide=
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=Gplus Adapter User's Guide=
 
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Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment.  
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Welcome to the ''Gplus Adapter User's Guide''.  
  
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The Gplus Adapter can be implemented in two different options:   
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The Gplus Adapter has two implementations:   
  
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*'''Gplus Adapter for Salesforce''' is a soft phone that can be embedded in your Salesforce sales or service console or be accessed in a separate window that is launched from a '''Phone''' icon. The standard adapter has a fixed size and therefore the features and functionality is designed for a small screen space.
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*'''Gplus Adapter for Salesforce''' is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a '''Phone''' icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.
  
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and thus provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
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*'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
  
 
Click any of the topics below for details.
 
Click any of the topics below for details.
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====Gplus Adapter for Salesforce====
 
====Gplus Adapter for Salesforce====
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This chapter explains the features and functionality of this product.
 
 
* [[GPAGettingStarted|Getting Started]]
 
* [[GPAGettingStarted|Getting Started]]
 
* [[GPAIncomingCall|Handling an Incoming Call]]
 
* [[GPAIncomingCall|Handling an Incoming Call]]
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====Gplus Adapter for Salesforce - WWE Option====
 
====Gplus Adapter for Salesforce - WWE Option====
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This chapter explains the features and functionality of this product.
 
 
* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
 
* [[Documentation:HTCC:GPA:GPAWWE|Gplus Adapter for Saleforce - WWE option]]
  

Revision as of 19:52, February 13, 2017

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide.

The Gplus Adapter has two implementations:

  • Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.
  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.

Click any of the topics below for details.

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce - WWE Option

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