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==Web Services and Applications== | ==Web Services and Applications== | ||
Revision as of 18:05, February 22, 2017
Web Services and Applications Options Reference
Welcome to the Options Reference for Web Services and Applications. This document provides full information about all the configuration options that are set on the Web Services and Applications application object and in Web Services and Applications–related configuration sections on other objects, such as DNs.
Important
This content is under development and might not be comprehensive or completely up to date. Refer to Configuration Options in the Configuration Guide for additional information.
Web Services and Applications
Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured at the application level (in other words, on the application object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| interaction-workspace | <media-type>.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | <media-type>.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | <media-type>.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.agent-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.dialog-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.dialog-error-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.focus-on-interaction-toast | false | When the session is started or restarted. |
| interaction-workspace | accessibility.interaction-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.outbound-campaign-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.supervision-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.visual-impairment-profile | false | When the session is started or restarted. |
| interaction-workspace | accessibility.voicemail-message-change-bell | When the application is started or restarted | |
| interaction-workspace | accessibility.voicemail-new-message-change-bell | No default value | When the application is started or restarted |
| interaction-workspace | accessibility.warning-message-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.<media-type>.focus-on-interaction-toast | false | When the session is started or restarted. |
| interaction-workspace | agent-status.after-call-work-reasons | When the session is started or restarted. | |
| interaction-workspace | agent-status.enabled-actions-by-channel | Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff | When the session is started or restarted. |
| interaction-workspace | agent-status.enabled-actions-global | Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff | When the session is started or restarted. |
| interaction-workspace | agent-status.not-ready-reasons | When the session is started or restarted. | |
| interaction-workspace | agent-status.ready-workmode | unknown | When the session is started or restarted. |
| interaction-workspace | alert.timeout | 10 | When the session is started or restarted. |
| interaction-workspace | application.wiki-help-locale | When the session is started or restarted. | |
| interaction-workspace | application.wiki-help-site | https: | When the session is started or restarted. |
| interaction-workspace | application.wiki-help-welcome-page | When the session is started or restarted. | |
| interaction-workspace | case-data.float-separator | . | When the session is started or restarted. |
| interaction-workspace | chat.agent.prompt-color | #385078 | When the session is started or restarted. |
| interaction-workspace | chat.agent.text-color | #385078 | When the session is started or restarted. |
| interaction-workspace | chat.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | chat.client.prompt-color | #166FFF | When the session is started or restarted. |
| interaction-workspace | chat.client.text-color | #166FFF | When the session is started or restarted. |
| interaction-workspace | chat.enable-auto-disconnect | true | When the session is started or restarted. |
| interaction-workspace | chat.new-message-bell | When the session is started or restarted. | |
| interaction-workspace | chat.nickname | $Agent.UserName$ | After the next platform configuration refresh interval. |
| interaction-workspace | chat.pending-response-to-customer | 30,50 | When the session is started or restarted. |
| interaction-workspace | chat.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | chat.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | chat.push-url.max-records | 20 | When the session is started or restarted. |
| interaction-workspace | chat.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | chat.system.text-color | #606060 | When the session is started or restarted. |
| interaction-workspace | chat.time-stamp | true | When the session is started or restarted. |
| interaction-workspace | chat.typing-is-enabled | true | When the session is started or restarted. |
| interaction-workspace | chat.typing-timeout | 10 | When the session is started or restarted. |
| interaction-workspace | cobrowse.url | When the session is started or restarted. | |
| interaction-workspace | cobrowse.use-replica-logging | false | When the session is started or restarted. |
| interaction-workspace | cobrowse.use-slave-logging | false | When the session is started or restarted. |
| interaction-workspace | contact.all-interactions-displayed-columns | Status,Subject,StartDate,EndDate | When the session is started or restarted. |
| interaction-workspace | contact.all-interactions-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.available-directory-page-sizes | 5,10,25,50 | When the session is started or restarted. |
| interaction-workspace | contact.cache-timeout-delay | 600 | When the session is started or restarted. |
| interaction-workspace | contact.date-search-types | On,OnOrAfter,Before,Between | When the session is started or restarted. |
| interaction-workspace | contact.default-directory-page-size | 10 | When the session is started or restarted. |
| interaction-workspace | contact.directory-default-mode | ListView | When the session is started or restarted. |
| interaction-workspace | contact.directory-displayed-columns | LastName,FirstName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.directory-enabled-modes | ListView,GridView | When the session is started or restarted. |
| interaction-workspace | contact.directory-search-attributes | LastName,FirstName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.displayed-attributes | Title,FirstName,LastName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.history-default-time-filter-main | 1M | When the session is started or restarted. |
| interaction-workspace | contact.history-displayed-columns | Status,Subject,StartDate,EndDate,OwnerId | When the session is started or restarted. |
| interaction-workspace | contact.history.media-filters | $AllMedia$,voice,email,chat,twitter,facebook,$OtherMedia$ | When the session is started or restarted. |
| interaction-workspace | contact.history-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.history-search-attributes | Status,StartDate,EndDate,Subject | When the session is started or restarted. |
| interaction-workspace | contact.last-called-agent.enable | false | When the session is started or restarted. |
| interaction-workspace | contact.last-called-agent.<media-type>.enable | false | When the session is started or restarted. |
| interaction-workspace | contact.lookup.enable | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.enable-create-contact | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.<media-type>.enable | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.<media-type>.enable-create-contact | true | When the session is started or restarted. |
| interaction-workspace | contact.mandatory-attributes | FirstName,LastName | When the session is started or restarted. |
| interaction-workspace | contact.multiple-value-attributes | PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-default-time-filter-main | 1M | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-displayed-columns | Status,Subject,StartDate,EndDate | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice-campaign.enable-create | false | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice.enable-create | true | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice.enable-create-without-contact | false | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.<media-type>.enable-create | true | When the session is started or restarted. |
| interaction-workspace | disaster-recovery.enabled | false | When the session is started or restarted. |
| interaction-workspace | editor.default-font | Roboto | When the session is started or restarted. |
| interaction-workspace | editor.default-font-size | 9 | When the session is started or restarted. |
| interaction-workspace | editor.font-sizes | 8,9,10,11,12,14,16,18,20,22,24,26,28,36,48,72 | When the session is started or restarted. |
| interaction-workspace | editor.fonts | Serif,Sans-serif,Monospace,Cursive,Fantasy,Tahoma,Roboto | When the session is started or restarted. |
| interaction-workspace | email.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | email.default-queue | When the session is started or restarted. | |
| interaction-workspace | email.forward.enable-cc-addresses | false | When the session is started or restarted. |
| interaction-workspace | email.forward.enable-instructions | false | When the session is started or restarted. |
| interaction-workspace | email.forward.enable-multiple-to-addresses | false | When the session is started or restarted. |
| interaction-workspace | email.forward-queue | When the session is started or restarted. | |
| interaction-workspace | email.from-addresses | When the session is started or restarted. | |
| interaction-workspace | email.html-format | true | When the session is started or restarted. |
| interaction-workspace | email.include-original-text-in-reply | true | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-header | $FullHeader$ | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-prefix | Fwd: | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-queue | No default value | When the session is started or restarted. |
| interaction-workspace | email.max-attachment-size | 0 | When the session is started or restarted. |
| interaction-workspace | email.max-attachments-size | 0 | When the session is started or restarted. |
| interaction-workspace | email.outbound-queue | When the session is started or restarted. | |
| interaction-workspace | email.qa-review-dispositions-business-attribute | When the session is started or restarted. | |
| interaction-workspace | email.quote-char | > | When the session is started or restarted. |
| interaction-workspace | email.quote-header | $FullHeader$ | When the session is started or restarted. |
| interaction-workspace | email.reply-format | auto | When the session is started or restarted. |
| interaction-workspace | email.reply-prefix | Re: | When the session is started or restarted. |
| interaction-workspace | email.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | email.signature | When the session is started or restarted. | |
| interaction-workspace | email.signature.line-<n> | When the session is started or restarted. | |
| interaction-workspace | expression.email-address | (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*) | When the session is started or restarted. |
| interaction-workspace | expression.phone-number | ^[\(\)\-\.\+\d\s\*#][0-9]+()-\.+\d\s*#/$ | When the session is started or restarted. |
| interaction-workspace | expression.phone-number.supported-characters | 0123456789+ | When the session is started or restarted. |
| interaction-workspace | expression.team-communicator-email-address | A valid regular expression. | When the session is started or restarted. |
| interaction-workspace | expression.team-communicator-phone-number | ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ | When the session is started or restarted. |
| interaction-workspace | expression.url | (http: | When the session is started or restarted. |
| interaction-workspace | facebook.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | facebook.comments-pagination-size | 2 | When the session is started or restarted. |
| interaction-workspace | facebook.default-queue | Facebook Outbound Queue | When the session is started or restarted. |
| interaction-workspace | facebook.outbound-queue | Facebook Outbound Queue | When the session is started or restarted. |
| interaction-workspace | facebook.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | facebook.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | facebook-session.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | im.agent.prompt-color | #385078 | When the session is started or restarted. |
| interaction-workspace | im.agent.text-color | #385078 | When the session is started or restarted. |
| interaction-workspace | im.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | im.new-message-bell | When the session is started or restarted. | |
| interaction-workspace | im.other-agent.prompt-color | #D88000 | When the session is started or restarted. |
| interaction-workspace | im.other-agent.text-color | #D88000 | When the session is started or restarted. |
| interaction-workspace | im.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | im.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | im.system.text-color | #606060 | When the session is started or restarted. |
| interaction-workspace | im.time-stamp | true | When the session is started or restarted. |
| interaction-workspace | im.toast-timeout | 10 | When the session is started or restarted. |
| interaction-workspace | interaction-bar.quick-access-modes | Pinned,Floating | When the session is started or restarted. |
| interaction-workspace | interaction-bar.quick-access-modes.<media-type> | Pinned,Floating | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.content | History,CaseData | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.enable-hyperlink | false | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.format-business-attribute | When the session is started or restarted. | |
| interaction-workspace | interaction.case-data.frame-color | #17849D | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.header-foreground-color | #FFFFFF | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.is-read-only-on-idle | true | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.cache-timeout-delay | -1 | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.folder-name-depth-<n> | When the session is started or restarted. | |
| interaction-workspace | interaction.disposition.is-expanded-on-display | true | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.is-mandatory | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.is-read-only-on-idle | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.key-name | DispositionCode | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.use-attached-data | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.value-business-attribute | DispositionCode | When the session is started or restarted. |
| interaction-workspace | interaction-management.available-interaction-page-sizes | 5,10,25,50 | When the session is started or restarted. |
| interaction-workspace | interaction-management.default-interaction-page-size | 10 | When the session is started or restarted. |
| interaction-workspace | interaction-management.filters | When the session is started or restarted. | |
| interaction-workspace | interaction-management.interactions-filter.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | interaction.override-option-key | When the session is started or restarted. | |
| interaction-workspace | interaction.reject-route | When the session is started or restarted. | |
| interaction-workspace | interaction.web-content | When the session is started or restarted. | |
| interaction-workspace | intercommunication.chat.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.chat.routing-based-actions | InitTransfer,OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.chat.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.email.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.email.routing-based-actions | OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.email.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.im.routing-based-actions | MakeIM | When the session is started or restarted. |
| interaction-workspace | intercommunication.im.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.im.routing-points | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.consultation-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.make-call-caller-id-business-attribute | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.make-call-caller-id-enable-anonymous | false | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.make-call-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.routing-based-actions | MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.routing-points | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.single-step-conference-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.single-step-transfer-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.<media-type>.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.<media-type>.routing-based-actions | OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.<media-type>.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.next | Alt+N | When the session is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.previous | Alt+B | When the session is started or restarted. |
| interaction-workspace | keyboard.shortcut.jump-to-last-error | Alt+L | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-active | false | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-password | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-user | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.customerId | No default value | When the session is started or restarted |
| interaction-workspace | knowledge-center.kbId | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.question | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.sessionId | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.url | No default value | When the session is started or restarted. |
| interaction-workspace | kpi.displayed-kpis | When the session is started or restarted. | |
| interaction-workspace | login.list-available-locales | When the session is started or restarted. | |
| interaction-workspace | login.prompt-place | false | When the session is started or restarted. |
| interaction-workspace | login.store-recent-place | true | When the session is started or restarted. |
| interaction-workspace | login.voice.auto-not-ready-reason | When the session is started or restarted. | |
| interaction-workspace | login.voice.dn-less-phone-number.valid-format | When the session is started or restarted. | |
| interaction-workspace | login.voice.expression.dn-less-phone-number | When the session is started or restarted. | |
| interaction-workspace | login.voice.is-auto-ready | false | When the session is started or restarted. |
| interaction-workspace | login.voice.list-available-queues | When the session is started or restarted. | |
| interaction-workspace | login.voice.nb-dn-less-phone-number-stored | No default value | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-dn-less-phone-number | false | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-dn-less-phone-number.enable-dynamic-dn | false | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-queue | false | When the session is started or restarted. |
| interaction-workspace | login.workmode | unknown | When the session is started or restarted. |
| interaction-workspace | main-window.window-title | $Window.Title$ | When the session is started or restarted. |
| interaction-workspace | openmedia.workitem-channels | When the session is started or restarted. | |
| interaction-workspace | outbound.call-result-automatically-selected | When the session is started or restarted. | |
| interaction-workspace | outbound.call-result-values | Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber | At the next interaction. |
| interaction-workspace | outbound-callback.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | outbound.delay-voice-state-change.timeout | 0 | When the session is started or restarted. |
| interaction-workspace | outbound.preview.max-simultaneous-preview-record | -1 | When the session is started or restarted. |
| interaction-workspace | outbound.treatment-mode | An empty string. | When the session is started or restarted. |
| interaction-workspace | permissions.agent-group.exclude | No default value | When the session is started or restarted. |
| interaction-workspace | permissions.agent-group.restrict | No default value | When the session is started or restarted. |
| interaction-workspace | presence.evaluate-presence | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-monitor-recording | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-pause | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-resume | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-start | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-stop | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-click-to-dial | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-click-to-email | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-one-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-push-url | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-release | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-release-consultation | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-set-interaction-disposition | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-two-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-two-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.show-monitoring.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.cobrowse.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-create-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-delete-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-inline-forward.email.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-open.email.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-open.<media-type>.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-assign-contact | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-directory | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-case-data | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-detail | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-notepad | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-information | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-myhistory | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-interaction-notepad | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-save-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-add-attachment | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-delete | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-forward | false | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-inline-forward | false | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-mark-done | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-move-to-workbin | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-reply | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-reply-all | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-save | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-send | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.facebook.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.facebook-session.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-make | true | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-release | true | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-move-to-queue | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-move-to-workbin | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.case-data.can-edit | false | When the session is started or restarted. |
| interaction-workspace | privilege.knowledge-center.can-author | true | When the session is started or restarted. |
| interaction-workspace | privilege.knowledge-center.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.my-team-workbins.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.myagents.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.mychannels.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.mychannels.pending-state.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.mymessages.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-cancel-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-dial-alternative-chained-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-get-next-preview-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-mark-do-not-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reject-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule | false | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule-before-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule-on-new-number | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-set-call-result | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.push-preview.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.screen-recording.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-change-microphone-volume | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-change-speaker-volume | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-mute-microphone | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-mute-speaker | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.SRL.can-quick-search | false | When the session is started or restarted. |
| interaction-workspace | privilege.SRL.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-manage-favorites | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-all | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-favorites | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-recent-calls | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.display-agent-groups-availability | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-chat | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-current-voice | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-chat | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-current-voice | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-routing-point | false | When a session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-stop-monitoring-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-stop-monitoring-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-barge-in-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-barge-in-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-coach-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.twitter.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-answer-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-extend-after-call-work | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-forward | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-hold-retrieve-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-make-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-one-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-reject-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-release-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-send-dtmf | true | When the application is started or restarted. |
| interaction-workspace | privilege.voice.can-show-hold-duration | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-show-post-call-duration | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-two-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-two-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.consultation.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.make-call.can-use-caller-id | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.show-monitoring.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.single-step-conference.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.single-step-transfer.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voicemail.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-mute-microphone | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-mute-speaker | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-send-dtmf | true | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.workbins.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.workitem-channels.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-mark-done | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-move-to-workbin | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-set-interaction-disposition | true | When the session is started or restarted. |
| interaction-workspace | rebranding.about.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.company-favicon | When the session is started or restarted. | |
| interaction-workspace | rebranding.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.login.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-major-name | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-minor-name | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-version | When the session is started or restarted. | |
| interaction-workspace | security.inactivity-alert-dialog-before-timeout | 30 | When the session is started or restarted. |
| interaction-workspace | security.inactivity-timeout | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.accepted-web-content-origins | When the session is started or restarted. | |
| interaction-workspace | service-client-api.block-markdone-timeout | 1000 | When the session is started or refreshed. |
| interaction-workspace | service-client-api.rate-limit | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.rate-limit-quarantine-delay | 30 | When the session is started or restarted. |
| interaction-workspace | service-client-api.rate-limit.<service-name> | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.user-data.read-allowed | * | When the session is started or restarted. |
| interaction-workspace | service-client-api.user-data.write-allowed | * | When the session is started or restarted. |
| interaction-workspace | sipendpoint.headset-unplugged.not-ready-reason | No default value | When the session is started or restarted. |
| interaction-workspace | sipendpoint.headset-unplugged-set-not-ready | true | When the session is started or restarted. |
| interaction-workspace | sipendpoint.max-failed-ping | 5 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.ping-interval | 2000 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.register-interval | 1500 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.register-max-attempts | 10 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.sip-server-address | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.sip-server-address.peer | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.transport-protocol | UDP | When the session is started or restarted. |
| interaction-workspace | sipendpoint.uri | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.wait-user-max-attempts | 20 | When the session is started or restarted. |
| interaction-workspace | standard-response.categories | $All$ | When the session is started or restarted. |
| interaction-workspace | statistics.agent-groups | When the session is started or restarted. | |
| interaction-workspace | statistics.displayed-statistics | When the session is started or restarted. | |
| interaction-workspace | statistics.gadget-statistics | No default value | When the application is started or restarted. |
| interaction-workspace | statistics.gadget-statistics.max-size | 10 | When the application is started or restarted. |
| interaction-workspace | statistics.queue-groups | When the session is started or restarted. | |
| interaction-workspace | statistics.refresh-time | 20 | When the session is started or restarted. |
| interaction-workspace | statistics.routing-points | When the session is started or restarted. | |
| interaction-workspace | statistics.virtual-queues | When the session is started or restarted. | |
| interaction-workspace | system.cometd.timeout | 60000 | When the session is started or restarted. |
| interaction-workspace | system.feedback | false | When the session is started or restarted. |
| interaction-workspace | system.feedback.submit-after-disconnect | false | When the session is started or restarted. |
| interaction-workspace | system.log-level | Trace | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.add-recent-filters.voice | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.always-clear-textbox-on-new-interaction | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.corporate-favorites | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.list-filter-showing | Agent,AgentGroup,RoutingPoint,Skill,InteractionQueue,Contact,CustomContact | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.load-at-startup | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-favorites-size | 50 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-size | 50 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-suggestion-size | 10 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.one-step-conference-with-consultation.enabled | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.one-step-transfer-with-consultation.enabled | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.permissions.agent.exclude-from-agent-groups | No default value | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.permissions.agent.restrict-to-agent-groups | No default value | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.recent-max-records | 10 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.request-start-timer | 500 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.show-all-internal-targets | false | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.voice.consultation.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.list-status-reachable | NotReady | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.voice.make-call.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.single-step-conference.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.single-step-transfer.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamlead.monitorable-routing-points | No default value | When a session is started or restarted. |
| interaction-workspace | teamlead.monitoring-cross-site-based-on-activity-enabled | false | When the session is started or restarted. |
| interaction-workspace | teamlead.monitoring-scope | call | When the session is started or restarted. |
| interaction-workspace | teamlead.myagents.enabled-channels | voice,chat,email | When the session is started or restarted. |
| interaction-workspace | teamlead.myagents.refresh-rate | 30 | When the session is started or restarted. |
| interaction-workspace | toast.case-data.content | History,CaseData | When the session is started or restarted. |
| interaction-workspace | toast.case-data.format-business-attribute | When the session is started or restarted. | |
| interaction-workspace | toast.window-title | ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) | When the session is started or restarted. |
| interaction-workspace | twitter.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | twitter.default-queue | Twitter Outbound Init Queue | When the session is started or restarted. |
| interaction-workspace | twitter.outbound-queue | Twitter Outbound Queue | When the session is started or restarted. |
| interaction-workspace | twitter.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | views.CaseSideRegion.activate-order | ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView | When the session is started or restarted. |
| interaction-workspace | views.CaseSideRegion.order | KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView | When the session is started or restarted. |
| interaction-workspace | views.ContactRegion.activate-order | ContactInformationView,ContactHistoryView | When the session is started or restarted. |
| interaction-workspace | views.ContactRegion.order | ContactInformationView,ContactHistoryView | When the session is started or restarted. |
| interaction-workspace | views.HistoryInteractionDetailsRegion.activate-order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.HistoryInteractionDetailsRegion.order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.InteractionDetailsRegion.activate-order | ContactInteractionNotePadView,DispositionView | When the session is started or restarted. |
| interaction-workspace | views.InteractionDetailsRegion.order | DispositionView,ContactInteractionNotePadView | When the session is started or restarted. |
| interaction-workspace | views.MyWorkspaceRegion.activate-order | DashboardView,MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView | When the session is started or restarted. |
| interaction-workspace | views.MyWorkspaceRegion.order | MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView | When the session is started or restarted. |
| interaction-workspace | views.WorkbinInteractionDetailsRegion.activate-order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.WorkbinInteractionDetailsRegion.order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | voice.auto-answer | false | When the application is started or restarted. |
| interaction-workspace | voice.auto-answer.is-enabled-on-already-in-call | true | When the application is started or restarted. |
| interaction-workspace | voice.caller-id.key-name | IW_SelectedCallerId | When the session is started or restarted. |
| interaction-workspace | voice.cancel-after-call-work-on-business-call | false | When the session is started or restarted. |
| interaction-workspace | voice.cancel-after-call-work-on-done | false | When the session is started or restarted. |
| interaction-workspace | voice.clear-conference-on-release | false | When the session is started or restarted. |
| interaction-workspace | voice.consultation.merge-attached-data-to-main | false | When the session is started or restarted. |
| interaction-workspace | voice.enable-dtmf-tone | false | When the session is started or restarted. |
| interaction-workspace | voice.floating-interaction-mode.auto-collapse | false | When the session is started or restarted. |
| interaction-workspace | voice.hold-active-call-on-make-call | true | When the session is started or restarted. |
| interaction-workspace | voice.hold-indicator-timer | 30,60 | When the session is started or restarted. |
| interaction-workspace | voice.mark-done-on-release | false | When the session is started or restarted. |
| interaction-workspace | voice.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | voice.reject.counter-key-name | When the session is started or restarted. | |
| interaction-workspace | voice.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | voice.use-caller-id-display-name | false | When the session is started or restarted. |
| interaction-workspace | voicemail.access-number | When the session is started or restarted. | |
| interaction-workspace | voicemail.notification-types | personal, public | When the session is started or restarted. |
| interaction-workspace | voicemail.request-timeout | 1 | When the session is started or restarted. |
| interaction-workspace | web-rtc.enable-dtmf-tone | true | When the session is started or restarted. |
| interaction-workspace | web-rtc.gateway-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.identifier.x-last-digit-displayed | 10 | When the session is started or restarted. |
| interaction-workspace | web-rtc.phone-number-prefix | When the session is started or restarted. | |
| interaction-workspace | web-rtc.quality-alert-timeout | 30 | When the session is started or restarted. |
| interaction-workspace | web-rtc.quality.score.key-name | callQualityScore | When the session is started or restarted. |
| interaction-workspace | web-rtc.quality.statistics.key-name | callQualityStatistics | When the session is started or restarted. |
| interaction-workspace | web-rtc.request-quality-interval | 5 | When the session is started or restarted. |
| interaction-workspace | web-rtc.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | web-rtc.stun-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.troubleshooting.enable-feedback | true | When the session is started or restarted. |
| interaction-workspace | web-rtc.turn-password | When the session is started or restarted. | |
| interaction-workspace | web-rtc.turn-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.turn-username | When the session is started or restarted. | |
| interaction-workspace | workbin.email.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.email.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.email.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.email.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.facebook.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.facebook.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.facebook.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.facebook.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.twitter.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.twitter.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.twitter.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.twitter.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.<media-type>.<workbin-nickname> | When the session is started or restarted. | |
| interaction-workspace | workbin.<media-type>.<workbin-nickname>.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.<media-type>.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.<media-type>.in-progress.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workspace.web-content | When the session is started or restarted. |
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