(→Enabling Single Sign On (SSO) =) |
(→Configuring for Genesys Softphone integration) |
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= Configuring for Genesys Softphone integration= | = Configuring for Genesys Softphone integration= | ||
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| + | For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including the mute and volume functions, and Single Sign On (SSO) access. For all other configuration, see [[Documentation/SP|Genesys Softphone]] . | ||
==Enabling agents to use mute and volume== | ==Enabling agents to use mute and volume== | ||
Revision as of 18:02, February 28, 2017
Contents
Configuring for Genesys Softphone integration
For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including the mute and volume functions, and Single Sign On (SSO) access. For all other configuration, see Genesys Softphone .
Enabling agents to use mute and volume
Enabling Single Sign On (SSO)
Related Genesys Softphone configuration options
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