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= Configuring for Genesys Softphone integration= | = Configuring for Genesys Softphone integration= | ||
| − | For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including | + | For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including Single Sign On (SSO) access, and the mute and volume functions on the Genesys Softphone. For all other configuration, see [[Documentation/SP|Genesys Softphone documentation]]. |
==Enabling agents to use mute and volume== | ==Enabling agents to use mute and volume== | ||
Revision as of 18:42, February 28, 2017
Contents
Configuring for Genesys Softphone integration
For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including Single Sign On (SSO) access, and the mute and volume functions on the Genesys Softphone. For all other configuration, see Genesys Softphone documentation.
Enabling agents to use mute and volume
Enabling Single Sign On (SSO)
Related Genesys Softphone configuration options
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