| Line 4: | Line 4: | ||
==Enabling agents to use mute and volume== | ==Enabling agents to use mute and volume== | ||
| + | |||
| + | |||
==Enabling Single Sign On (SSO) == | ==Enabling Single Sign On (SSO) == | ||
| + | |||
| + | To enabled SSO for the Genesys Softphone, configure the following options: | ||
| + | |||
| + | * [[SIPEndpoint#privilege.sipendpoint.can-use|privilege.sipendpoint.can-use]] | ||
| + | * [[SIPEndpoint#sipendpoint.uri|sipendpoint.uri]] | ||
| + | * [[SIPEndpoint#sipendpoint.sip-server-address|sipendpoint.sip-server-address]] | ||
| + | * [[SIPEndpoint#sipendpoint.register-interval|sipendpoint.register-interval]] | ||
| + | * [[SIPEndpoint#sipendpoint.register-max-attempts|sipendpoint.register-max-attempts]] | ||
| + | * [[SIPEndpoint#sipendpoint.ping-interval|sipendpoint.ping-interval]] | ||
| + | * [[SIPEndpoint#sipendpoint.max-failed-ping|sipendpoint.max-failed-ping]] | ||
| + | * [[SIPEndpoint#sipendpoint.transport-protocol|sipendpoint.transport-protocol]] | ||
==Related Genesys Softphone configuration options== | ==Related Genesys Softphone configuration options== | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 17:21, March 2, 2017
Contents
Configuring for Genesys Softphone integration
For agents that use the Genesys Softphone, you can configure some softphone options in the Workspace Web Application, including Single Sign On (SSO) access, and the mute and volume functions on the Genesys Softphone. For all other configuration, see Genesys Softphone documentation.
Enabling agents to use mute and volume
Enabling Single Sign On (SSO)
To enabled SSO for the Genesys Softphone, configure the following options:
- privilege.sipendpoint.can-use
- sipendpoint.uri
- sipendpoint.sip-server-address
- sipendpoint.register-interval
- sipendpoint.register-max-attempts
- sipendpoint.ping-interval
- sipendpoint.max-failed-ping
- sipendpoint.transport-protocol
Related Genesys Softphone configuration options
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