Revision as of 18:30, April 3, 2017

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter has two implementations:

Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.

Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.

Important

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Click any of the topics below for details.

@@ Line 7: / Line 7: @@
 *'''Gplus Adapter for Salesforce - Workspace Web Edition (WWE)''' is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
-{{NoteFormat|For best performance, Salesforce recommends that console users adopt the Google Chrome™ browser and machines with 8 GB of RAM.|2}}
+{{NoteFormat|For best performance, Salesforce recommends that console users adopt the Google Chrome™ browser and machines with 8 GB of RAM. For more recommendations, see [https://help.salesforce.com/articleView?id=console2_limitations.htm&language=en_US&type=0 Salesforce Classic Console Limitations].|2}}
 Click any of the topics below for details.