Jump to: navigation, search
Line 1: Line 1:
 
= Installing and Deploying HTCC/Interaction Workspace Web Edition=
 
= Installing and Deploying HTCC/Interaction Workspace Web Edition=
  
−
 
+
==Cloud Implementation==
 
{|
 
{|
 
! Objective
 
! Objective
Line 13: Line 13:
 
|-
 
|-
 
|3. Configure HTCC.
 
|3. Configure HTCC.
−
|For a Cloud implementation, see [[ConfigurationCloud|Configuration]] for details.
+
|See [[ConfigurationCloud|Configuration]] for details.
−
For a premise implementation, see [[ConfigurationPremise| Premise Configuration]] for details.
 
 
|-
 
|-
 
|5. Start HTCC and test the configuration.
 
|5. Start HTCC and test the configuration.
Line 27: Line 26:
 
|8. (Optional) Change default Contact Center feature configuration.
 
|8. (Optional) Change default Contact Center feature configuration.
 
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 +
|-
 +
|9. Test with the User Interface.
 +
| See .
 +
|}
 +
 +
 +
==Premise Impelementation==
 +
{|
 +
! Objective
 +
! Related procedures and actions
 +
|-
 +
|1. Review the prerequisites, including installation of Cassandra.
 +
|See the [[Prerequisites|Prerequisites]] page.
 +
|-
 +
|2. Install HTCC.
 +
|See [[InstallationProcedures|Install HTCC]] for details.
 +
|-
 +
|3. Configure HTCC.
 +
| See [[ConfigurationPremise| Premise Configuration]] for details.
 +
|-
 +
|5. Start HTCC and test the configuration.
 +
|See [[StartHTCC|Starting and Testing HTCC]] for instructions.
 +
|-
 +
|6. (Optional) Change default Contact Center feature configuration.
 +
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 +
|-
 +
|7. Test with the User Interface.
 +
| See .
 
|}
 
|}
  
 
[[Category:V:HTCC:8.5.0]]
 
[[Category:V:HTCC:8.5.0]]

Revision as of 17:47, August 19, 2013

Installing and Deploying HTCC/Interaction Workspace Web Edition

Cloud Implementation

Objective Related procedures and actions
1. Review the prerequisites, including installation of Cassandra. See the Prerequisites page.
2. Install HTCC. See Install HTCC for details.
3. Configure HTCC. See Configuration for details.
5. Start HTCC and test the configuration. See Starting and Testing HTCC for instructions.
6. Plan your Cloud deployment of Contact Centers and Genesys Environments. See Planning your Deployment for information.
7. Create your Contact Center(s).
8. (Optional) Change default Contact Center feature configuration. If desired, change the default feature assignment.
9. Test with the User Interface. See .


Premise Impelementation

Objective Related procedures and actions
1. Review the prerequisites, including installation of Cassandra. See the Prerequisites page.
2. Install HTCC. See Install HTCC for details.
3. Configure HTCC. See Premise Configuration for details.
5. Start HTCC and test the configuration. See Starting and Testing HTCC for instructions.
6. (Optional) Change default Contact Center feature configuration. If desired, change the default feature assignment.
7. Test with the User Interface. See .
Comments or questions about this documentation? Contact us for support!