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Revision as of 18:44, August 19, 2013
Installing and Deploying HTCC/Interaction Workspace Web Edition
Cloud Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install HTCC. | See Install HTCC for details. |
| 3. Configure HTCC. | See Cloud Configuration for details. |
| 4. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
| 5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | See Planning your Deployment for information. |
| 6. Create your Contact Center(s). | |
| 7. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 8. Test with the User Interface. | See Testing the User Interface with HTCC. |
Premise Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install HTCC. | See Install HTCC for details. |
| 3. Configure HTCC. | See Premise Configuration for details. |
| 5. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
| 6. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 7. Test with the User Interface. | See Testing the User Interface with HTCC. |
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