JMcMonagle (talk | contribs) (→Cloud Implementation) |
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| − | = Installing and Deploying | + | = Installing and Deploying Workspace Web Edition & Web Services = |
==Cloud Implementation== | ==Cloud Implementation== | ||
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|See the [[Prerequisites|Prerequisites]] page. | |See the [[Prerequisites|Prerequisites]] page. | ||
|- | |- | ||
| − | |2. Install | + | |2. Install Workspace Web Edition & Web Services. |
| − | |See [[InstallationProcedures|Install | + | |See [[InstallationProcedures|Install Workspace Web Edition & Web Services]] for details. |
|- | |- | ||
| − | |3. Configure | + | |3. Configure Web Services. |
|See [[ConfigurationCloud| Cloud Configuration]] for details. | |See [[ConfigurationCloud| Cloud Configuration]] for details. | ||
|- | |- | ||
| − | |4. Start | + | |4. Start Web Services and test the configuration. |
| − | |See [[StartHTCC|Starting and Testing | + | |See [[StartHTCC|Starting and Testing Web Services]] for instructions. |
|- | |- | ||
|5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | |5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | ||
| Line 28: | Line 28: | ||
|- | |- | ||
|8. Test with the User Interface. | |8. Test with the User Interface. | ||
| − | | See [[TestingUI| Testing the User Interface with | + | | See [[TestingUI| Testing the User Interface with Workspace Web Edition & Web Services]]. |
|} | |} | ||
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|See the [[Prerequisites|Prerequisites]] page. | |See the [[Prerequisites|Prerequisites]] page. | ||
|- | |- | ||
| − | |2. Install | + | |2. Install Workspace Web Edition & Web Services. |
| − | |See [[InstallationProcedures|Install | + | |See [[InstallationProcedures|Install Workspace Web Edition & Web Services]] for details. |
|- | |- | ||
| − | |3. Configure | + | |3. Configure Workspace Web Edition & Web Services. |
| See [[ConfigurationPremise| Premise Configuration]] for details. | | See [[ConfigurationPremise| Premise Configuration]] for details. | ||
|- | |- | ||
| − | |4. Start | + | |4. Start Web Services and test the configuration. |
| − | |See [[StartHTCC|Starting and Testing | + | |See [[StartHTCC|Starting and Testing Web Services]] for instructions. |
|- | |- | ||
|5. (Optional) Change default Contact Center feature configuration. | |5. (Optional) Change default Contact Center feature configuration. | ||
| Line 52: | Line 52: | ||
|- | |- | ||
|6. Test with the User Interface. | |6. Test with the User Interface. | ||
| − | | See [[TestingUI| Testing the User Interface with | + | | See [[TestingUI| Testing the User Interface with Workspace Web Edition & Web Services]]. |
|} | |} | ||
[[Category:V:HTCC:8.5.0]] | [[Category:V:HTCC:8.5.0]] | ||
Revision as of 14:25, August 28, 2013
Installing and Deploying Workspace Web Edition & Web Services
Cloud Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install Workspace Web Edition & Web Services. | See Install Workspace Web Edition & Web Services for details. |
| 3. Configure Web Services. | See Cloud Configuration for details. |
| 4. Start Web Services and test the configuration. | See Starting and Testing Web Services for instructions. |
| 5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | See Planning your Deployment for information. |
| 6. Create your Contact Center(s). | See Contact Center Creation. |
| 7. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 8. Test with the User Interface. | See Testing the User Interface with Workspace Web Edition & Web Services. |
Premise Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install Workspace Web Edition & Web Services. | See Install Workspace Web Edition & Web Services for details. |
| 3. Configure Workspace Web Edition & Web Services. | See Premise Configuration for details. |
| 4. Start Web Services and test the configuration. | See Starting and Testing Web Services for instructions. |
| 5. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 6. Test with the User Interface. | See Testing the User Interface with Workspace Web Edition & Web Services. |
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