Revision as of 14:03, June 5, 2017

Active Recording Setup

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows agents to monitor voice recording. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on privilege.active-recording.can-use.

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows an agent to pause the Active Recording. Depends on privilege.active-recording.can-use.

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows an agent to resume the Active Recording. Depends on privilege.active-recording.can-use.

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows an agent to start the Active Recording. Depends on privilege.active-recording.can-use.

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows an agent to stop the Active Recording. Depends on privilege.active-recording.can-use.

Default Value: true
Valid Values: true, false
Changes take effect: When the session is started or restarted.
Description: Allows agents to use the Active Recording functionality. Note: Do not set up this same recording option under both the crm-adapter section and the interaction-workspace]section. In the case where both options are available, Genesys recommends recording be set up in the interaction-workspace section only.

@@ Line 1: / Line 1: @@
-= Active Recording=
+= Active Recording Setup=
 [[ActiveRecording#privilege.active-recording.can-monitor-recording|privilege.active-recording.can-monitor-recording]]
 [[ActiveRecording#privilege.active-recording.can-pause|privilege.active-recording.can-pause]]
 [[ActiveRecording#privilege.active-recording.can-resume|privilege.active-recording.can-resume]]
 [[ActiveRecording#privilege.active-recording.can-start|privilege.active-recording.can-start]]
 [[ActiveRecording#privilege.active-recording.can-use|privilege.active-recording.can-use]]