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* Valid Values: A comma-separated list of KPI names. | * Valid Values: A comma-separated list of KPI names. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: | + | * Description: Specifies the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that define the KPIs. |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 14:56, June 6, 2017
KPI
Workspace Web Edition provides the following options for managing KPIs:
Contents
kpi.displayed-kpis
- Default Value: An empty string.
- Valid Values: A comma-separated list of KPI names.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that define the KPIs.
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