Documentation:PSAAS:Agent:AutoGr:Public

The Time Off Autogrant Feature

If your supervisor enables autogranting, your time-off requests are immediately granted and published to the Master Schedule in certain conditions:

• The feature is enabled. Consult your supervisor.
• All the requested days come after the specified lead time. The lead time is shown on the balance pane.
• The time-off request is for more hours than the minimum required for the auto-grant feature to apply.
• Your absence does not exceed time-off limits established by your supervisor.
• You have accrued enough time-off hours to cover your time-off request.

If the auto-granting feature is disabled, your time-off requests are entered in Preferred status and a supervisor must grant your requests before they can be included in your schedule.

Some conditions apply to only full-day or part-day time-off requests:

• Full-day time-off requests are always auto-published.
• When a full-day time-off is recalled, WFM restores a baseline schedule if that is available.
  • If the recalled time-off itself is a baseline schedule or if a baseline schedule is not available, then WFM inserts a Day Off if the time-off was unpaid.
  • If the recalled time off is paid, then WFM schedules a compatible shift with the same number of paid hours as the recalled time off.
• A part-day time-off request must occur during the hours of the agent's shift.
• If a part-day time-off instance overlaps a part-day exception, WFM preempts and removes the exception (if configured.)
• If a part-day time-off instance overlaps another part-day time off, WFM refuses the request.

Important

• If the Time Off instance that you added has the status Granted Not Scheduled, WFM will send a notification to your supervisor.
• When you specify either start/end or paid time in a time-off request, WFM verifies the values against these configured constraints: contract availability, minimum of earliest start of all available for the day shifts, maximum of latest end of all shifts.