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= Recording options=
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In the '''Recording''' section of the '''Contact Center Settings > Desktop Settings''' page, configure the following options:
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{{CloudStep_Stack
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|title=
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|text=
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*'''Call Recording''' sets the agent's desktop to record all voice interactions.
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*'''Screen Recording''' sets the agent's desktop to record all screen interactions.
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|media1=UmgrDesktopOptionsRecording.png
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}}
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[[Category:V:PSAAS:Public]]

Revision as of 13:39, August 10, 2017

Recording options

In the Recording section of the Contact Center Settings > Desktop Settings page, configure the following options:


1
  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
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