Standard Response Library
Also known as SRL. In eServices, a library of standard responses that agents can use in replies to inbound e-mails, or that strategies can use in acknowledgments and autoresponses. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.
See also Genesys Content Analyzer.
Glossary
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| + | |text= In the '''Standard Response Library''' section, you can enable or disable the {{Glossaryterm|term=Standard Response Library|addlink=true}}. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop. | ||
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Revision as of 13:39, August 10, 2017
Standard Response Library options
In the Standard Response Library section, you can enable or disable the Standard Response Library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
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