Revision as of 13:39, August 10, 2017

Genesys Softphone

Welcome to the Genesys Softphone Deployment Guide. This document describes how to deploy and configure the Genesys Softphone in your environment.

The Genesys Softphone supports Dual-Tone Multi-Frequency (DTMF) signalling according to the RFC 2833 standard for third-party call control.

After receiving a NOTIFY with DTMF event, the Softphone Endpoint generates DTMF signals.

DTMF can be sent by using one of the three possible methods:

When the Genesys Softphone Endpoint has registered on the Genesys SIP Server, it will support the following third-party call control scenarios:

The Genesys Softphone supports the following codecs for SIP signaling:

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-<!-- Creation of the target page -->
+= Genesys Softphone=
+{{BEC_Head
+|context=
+Welcome to the Genesys Softphone Deployment Guide. This document describes how to deploy and configure the Genesys Softphone in your environment.
+|dimension=
+}}
+__NOTOC__
+==Features and functionality==
+===DTMF===
+The Genesys Softphone supports Dual-Tone Multi-Frequency (DTMF) signalling according to the RFC 2833 standard for third-party call control.
+After receiving a NOTIFY with DTMF event, the Softphone Endpoint generates DTMF signals.
+DTMF can be sent by using one of the three possible methods:
+* InbandRTP
+* RFC 2833
+* SIP INFO message
+===Third-party call control===
+When the Genesys Softphone Endpoint has registered on the Genesys SIP Server, it will support the following third-party call control scenarios:
+* Make a call
+* Answer a call
+* Hold and retrieve a call
+* Single step and two step transfers
+* Participate in a conference that is provided by the GVP
+* Play DTMF signals.
+===SIP Voice===
+The Genesys Softphone supports the following codecs for SIP signaling:
+* PCMU/8000 (G.711/mu-law)
+* PCMA/8000 (G.711/A-law)
+* G722/16000
+* iLBC/8000 (iLBC &mdash; [http://en.wikipedia.org/wiki/Internet_Low_Bitrate_Codec internet Low Bitrate Codec])
+* iSAC/32000 ((iSAC/32kHz) &mdash; [http://en.wikipedia.org/wiki/Internet_Speech_Audio_Codec internet Speech Audio Codec])
+* iSAC/16000
+* G729/8000
+* OPUS/48000/2
+[[Category:V:PSAAS:Public]]