Revision as of 13:45, August 10, 2017

Executive 101

Just getting started with Pure Engage Cloud? Let's start with what an executive might need to know. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.

First 10

Learn these ten tasks to get you up to speed.

Most popular

Executives rely on these topics most often.

Learning by app

Here's a more complete list of learning topics to get you started, organized by application.

Platform Administration

You perform general platform administration tasks within the Platform Administration application.

Designer

Introduction to Genesys Designer to implement self-service and assisted service routing (+video)

Real-time Reporting

You track what's happening at your contact center in real-time using the Genesys Pulse tab within the Platform Administration application.

Historical Reporting

You access historical reports within the Reporting application that leverages Genesys Interactive Insights.

Read historical reports (understanding what is happening in my contact center)

IVR Administration

You access IVR (Interactive Voice Response) reports and set filters through the IVR Administration application.

Generate and read IVR (GVP) reports

Workforce Management

You can monitor your contact center workforce using the Workforce Management application.

Monitor contact center performance

Social Analytics

Overview of Social Analytics and reports (+video)

Contact us

If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.

@@ Line 1: / Line 1: @@
-<!-- Creation of the target page -->
+= Executive 101=
+[[file:ExecutiveBECTrainingGraphic-01.png|center|]]
+Just getting started with Pure Engage Cloud? Let's start with what an executive might need to know. Feel free to work through the [[trainexec#10|First 10]], try some of the [[trainexec#pop|Most popular]] tasks, or browse [[trainexec#byapp|Learning by app]] to find specific tasks you want to learn.<br>
+[[File:10blue.jpg|60px|Get started|link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#10]]
+[[File:Thumbs_up_grn.jpg|60px|Most popular| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#pop]]
+[[File:Hub-PlatAdmin.png|60px|Platform Administration| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#plat]]
+[[File:Hub-Designer.png|60px|Designer| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#des]]
+[[File:Hub-PlatGPulse.png|60px|Real-time Reporting| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#pulse]]
+[[File:Hub-Reporting.png|60px|Historical Reporting| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#gi2]]
+[[File:Hub-IVRAdmin.png|60px|IVR Administration| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#gvp]]
+[[File:Hub-WFM.png|60px|Workforce Management| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#wfm]]
+[[File:Hub-SocialAnalytics.png|60px|Social Analytics| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#social]]
+{{AnchorDiv|10}}
+==First 10==
+[[File:10blue.jpg|60px|]]
+Learn these ten tasks to get you up to speed.
+# [[Documentation:PSAAS:Sol:Welcome| Overview of Cloud solutions]]
+# [[Documentation:PSAAS:Administrator:gsskill|Understand skills and skills-based routing]]
+# [[Documentation:PSAAS:BECQuickStart:Welcome|Get started for Administrators]]
+# [[Documentation:PSAAS:Administrator:QSBegin|Use your virtual contact center]]
+# [[Documentation:PSAAS:Administrator:Designer| Introduction to Genesys Designer to implement self-service and assisted-service routing]] (+video)
+# [[Documentation:PSAAS:Supervisor:Reporting#scrollNav-2|Monitoring the contact center performance through real-time reporting]]
+# [[Documentation:PSAAS:Supervisor:HRReports|Generate historical reports/quick tour]] (+video)
+# [[Documentation:PSAAS:Supervisor:ReadAReport|Read historical reports (understanding what is happening in my contact center)]]
+# [[Documentation:PSAAS:Administrator:GVPReports|Generate and read IVR (GVP) reports]]
+# [[Documentation:PSAAS:Administrator:SocialAnalytics| Overview of Social Analytics and reports]] (+video)
+{{AnchorDiv|pop}}
+==Most popular==
+[[File:Thumbs_up_grn.jpg|60px|]]
+Executives rely on these topics most often.
+# [[Documentation:PSAAS:Sol:Welcome| Overview of Cloud solutions]]
+# [[Documentation:PSAAS:BECQuickStart:Welcome|Get started for Administrators]]
+# [[Documentation:PSAAS:Administrator:gsskill|Understand skills and skills-based routing]]
+# [[Documentation:PSAAS:Administrator:Designer| Introduction to Genesys Designer to implement self-service and assisted-service routing]] (+video)
+# [[Documentation:PSAAS:Supervisor:ReadAReport|Read historical reports (understanding what is happening in my contact center)]]
+{{AnchorDiv|byapp}}
+==Learning by app==
+Here's a more complete list of learning topics to get you started, organized by application.
+{{AnchorDiv|plat}}
+===Platform Administration===
+[[file:Hub-PlatAdmin.png|thumb|center|60px|]]
+You perform general platform administration tasks within the Platform Administration application.
+* [[Documentation:PSAAS:BECQuickStart:Welcome|Get started]]
+* [[Documentation:PSAAS:Administrator:gsskill|Understand skills and skills-based routing]]
+* [[Documentation:PSAAS:BECQuickStart:TeamMgmt|Understand teams/agent groups]]
+{{AnchorDiv|des}}
+===Designer===
+[[File:Hub-Designer.png|60px|]]
+* [[Documentation:PSAAS:Administrator:Designer| Introduction to Genesys Designer to implement self-service and assisted service routing]] (+video)
+{{AnchorDiv|pulse}}
+===Real-time Reporting===
+[[file:Hub-PlatGPulse.png|thumb|center|60px|]]
+You track what's happening at your contact center in real-time using the Genesys Pulse tab within the Platform Administration application.
+* [[Documentation:PSAAS:Supervisor:Reporting#scrollNav-2|Monitor the contact center performance through real-time reporting]]
+* [[Documentation:PSAAS:Supervisor:RTRReports|Understand real-time reports]]
+{{AnchorDiv|gi2}}
+===Historical Reporting===
+[[file:Hub-Reporting.png|thumb|center|60px|]]
+You access historical reports within the Reporting application that leverages Genesys Interactive Insights.
+* [[Documentation:PSAAS:Supervisor:ReadAReport|Read historical reports (understanding what is happening in my contact center)]]
+{{AnchorDiv|gvp}}
+===IVR Administration===
+[[file:Hub-IVRAdmin.png|thumb|center|60px|]]
+You access IVR (Interactive Voice Response) reports and set filters through the IVR Administration application.
+* [[Documentation:PSAAS:Administrator:GVPReports|Generate and read IVR (GVP) reports]]
+{{AnchorDiv|wfm}}
+===Workforce Management===
+[[file:Hub-WFM.png|thumb|center|60px|]]
+You can monitor your contact center workforce using the Workforce Management application.
+* [[Documentation:PSAAS:WMCloud:PrfmMntrVw|Monitor contact center performance]]
+{{AnchorDiv|social}}
+===Social Analytics===
+[[file:Hub-SocialAnalytics.png|thumb|center|60px|]]
+* [[Documentation:PSAAS:Administrator:SocialAnalytics| Overview of Social Analytics and reports]] (+video)
+==Contact us==
+If you have questions about any of the tasks, or would like to see additional tasks, send an email to [mailto:Techpubs.webadmin@genesys.com Technical Publications Administrator].
+[[Category:V:PSAAS:Public]]