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| − | <!-- | + | = WFM Metrics= |
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| + | Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links. | ||
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| + | {{NoteFormat|Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.}} | ||
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| + | ==== [[SchedSumm|Schedule Summary View and Report]]==== | ||
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| + | ==== [[CCPerf|Contact Center Performance Report]]==== | ||
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| + | ==== [[AdhrEndNts|Agent Adherence Report]]==== | ||
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| + | ==== [[AdhrEndNts|End Notes]]==== | ||
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| + | <!-- Available styles: (default)-Important, 2-Tip, 3-Warning --> | ||
| + | {{NoteFormat|A period in these metrics refers to the specific granularity of the report being run. For ''Intra-day'' granularity a period is 15 minutes; for ''Daily'' granularity a period is 1 day; and so on.|2}} | ||
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| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 13:47, August 10, 2017
WFM Metrics
Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.
Important
Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.Schedule Summary View and Report
Contact Center Performance Report
Agent Adherence Report
End Notes
Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
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