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= Configuration =
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== Description ==
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Callback and CallbackService share the configuration namespace '_genesys.widgets.callback'. Callback has UI options while CallbackService has connection options.
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== Example ==
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<pre>
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window._genesys.widgets.callback = {
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apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
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dataURL: 'http://fce-w0147.us.int.genesyslab.com:8010/genesys/1/service/callback/samples',
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userData: {},
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countryCodes: true,
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formValidation: false,
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callDirection: 'USERTERMINATED',
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        immediateCallback: true,
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        scheduledCallback: true,
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        ewt: {
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                queue: "chat_ewt_test",
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                immediateCallback: {
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                    thresholdMin: 10,
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                    thresholdMax: 3000
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                }
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        },
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};
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</pre>
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== Options ==
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{|
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|-
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! Name
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! Type
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! Description
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! Default
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! Required
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|-
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| countryCodes
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| boolean
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| Enable/disable country flags display for phone numbers.
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| true
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| n/a
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|-
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| immediateCallback
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| boolean
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| Enable/disable the 'As Soon As Possible' option. Set value to true to enable.
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| true
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| n/a
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|-
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| scheduledCallback
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| boolean
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| Enable/disable the scheduling option. Set value to true to enable.
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| true
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| n/a
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|-
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| ewt.queue
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| string
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| EWT service channel virtual queue.
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| none
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| always required if the range for EWT is configured.
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|-
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| ewt.immediateCallback.thresholdMin
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| string
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| If EWT is less than this minimum threshold value (seconds), the 'As Soon As Possible' option will be disabled.
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| none
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| none
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|-
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| ewt.immediateCallback.thresholdMax
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| string
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| If EWT is more than this maximum threshold value (seconds), the 'As Soon As Possible' option will be disabled.
 +
| none
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| none
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|-
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| formValidation
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| boolean
 +
| Enable/Disable browser form validations.
 +
| true
 +
| n/a
 +
|-
 +
|}
 +
 
 +
[[Category:V:PSAAS:Public]]

Revision as of 14:53, August 25, 2017

Configuration

Description

Callback and CallbackService share the configuration namespace '_genesys.widgets.callback'. Callback has UI options while CallbackService has connection options.

Example

window._genesys.widgets.callback = {

	apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
	dataURL: 'http://fce-w0147.us.int.genesyslab.com:8010/genesys/1/service/callback/samples',
	userData: {},
	countryCodes: true,
	formValidation: false,
	callDirection: 'USERTERMINATED',
        immediateCallback: true,
        scheduledCallback: true,
        ewt: {
                queue: "chat_ewt_test",
                immediateCallback: {
                    thresholdMin: 10,
                    thresholdMax: 3000
                }
        },
};

Options

Name Type Description Default Required
countryCodes boolean Enable/disable country flags display for phone numbers. true n/a
immediateCallback boolean Enable/disable the 'As Soon As Possible' option. Set value to true to enable. true n/a
scheduledCallback boolean Enable/disable the scheduling option. Set value to true to enable. true n/a
ewt.queue string EWT service channel virtual queue. none always required if the range for EWT is configured.
ewt.immediateCallback.thresholdMin string If EWT is less than this minimum threshold value (seconds), the 'As Soon As Possible' option will be disabled. none none
ewt.immediateCallback.thresholdMax string If EWT is more than this maximum threshold value (seconds), the 'As Soon As Possible' option will be disabled. none none
formValidation boolean Enable/Disable browser form validations. true n/a
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