(HTCC-28189) |
|||
| Line 25: | Line 25: | ||
| RemoveParticipantFromConference | | RemoveParticipantFromConference | ||
|- | |- | ||
| − | | | + | |targetUri |
| − | | | + | | User URI to remove. Mandatory, if '''targetPath''' is not specified. |
| + | |- | ||
| + | |targetPath | ||
| + | | User path to remove. Mandatory, if '''targetUri''' is not specified. | ||
| + | |- | ||
| + | |text | ||
| + | | Optional. Text to send to customer. | ||
| + | |- | ||
| + | |messageType | ||
| + | | Optional, must be provided together with '''text''' parameter. Defines the message type. Default value: '''Text''' | ||
| + | |- | ||
| + | |treatAs | ||
| + | | Optional, must be provided together with '''text''' parameter. Specifies how message should be treated: '''Normal''' or '''System'''. Default value: '''Normal''' | ||
| + | |- | ||
|} | |} | ||
| − | |||
== Sample == | == Sample == | ||
===Request=== | ===Request=== | ||
| Line 48: | Line 60: | ||
'''Agent1 First Notification''' | '''Agent1 First Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'chat': { | |
| − | + | 'userData': { | |
| − | + | 'IdentifyCreateContact': '3', | |
| − | + | 'FirstName': 'test_consult_client', | |
| − | + | 'LastName': 'Lastname', | |
| − | + | 'RTargetObjectSelected': 'Chatdistributionforprocessing', | |
| − | + | 'RVQID': '', | |
| − | + | 'ChatServerAppName': 'ChatServer', | |
| − | + | 'PegAGChatdistributionforprocessing': 1, | |
| − | + | 'ChatServerHost': 'htcc-gf81', | |
| − | + | 'RTargetObjSelDBID': '157', | |
| − | + | 'CBR-IT-path_DBIDs': '', | |
| − | + | 'ChatServerPort': '7030', | |
| − | + | 'CBR-Interaction_cost': '', | |
| − | + | 'CBR-contract_DBIDs': '', | |
| − | + | 'ContactId': '00010a9FSGFP000M', | |
| − | + | 'RTargetAgentSelected': 'htcc1', | |
| − | + | 'RTargetTypeSelected': '2', | |
| − | + | 'RTargetAgentGroup': 'Chatdistributionforprocessing', | |
| − | + | 'RTargetRuleSelected': '', | |
| − | } | + | 'RTargetPlaceSelected': 'htcc1', |
| + | 'CBR-actual_volume': '', | ||
| + | 'RTenant': 'Environment', | ||
| + | 'ChatServerDBID': '175', | ||
| + | 'RRequestedSkills': None, | ||
| + | 'ChatServerModeHA': 'true', | ||
| + | 'RRequestedSkillCombination': '', | ||
| + | 'RVQDBID': '', | ||
| + | 'RStrategyDBID': '894', | ||
| + | 'CustomerSegment': 'default', | ||
| + | 'ServiceType': 'default', | ||
| + | 'ServiceObjective': 0, | ||
| + | 'RTargetRequested': 'Chatdistributionforprocessing', | ||
| + | 'EmailAddress': 'Email@abc.com', | ||
| + | 'RStrategyName': 'Chatinboundstrategy', | ||
| + | 'Subject': 'Customersupport' | ||
| + | }, | ||
| + | 'state': 'Chatting', | ||
| + | 'capabilities': [ | ||
| + | 'Transfer', | ||
| + | 'Leave', | ||
| + | 'Invite', | ||
| + | 'Consult', | ||
| + | 'SetInFocus', | ||
| + | 'SetDisposition', | ||
| + | 'AttachUserData', | ||
| + | 'DeleteUserData', | ||
| + | 'UpdateUserData', | ||
| + | 'Complete', | ||
| + | 'SendMessage', | ||
| + | 'SendStartTypingNotification', | ||
| + | 'SendStopTypingNotification' | ||
| + | ], | ||
| + | 'uri': 'http: //10.10.15.212:9090/api/v2/chats/00010a9FSGFP001F', | ||
| + | 'participants': [ | ||
| + | { | ||
| + | 'nickname': 'test_consult', | ||
| + | 'type': 'Agent', | ||
| + | 'uri': 'http: //10.10.15.212:9090/api/v2/users/914165a5841348aa94ccfccd56917443', | ||
| + | 'visibility': 'All', | ||
| + | 'participantId': '00AF52FCF0C0002F' | ||
| + | }, | ||
| + | { | ||
| + | 'nickname': 'test_consult_clientL', | ||
| + | 'type': 'Customer', | ||
| + | 'participantId': '00AF52FCF09E002D', | ||
| + | 'visibility': 'All' | ||
| + | } | ||
| + | ], | ||
| + | 'id': '00010a9FSGFP001F' | ||
| + | }, | ||
| + | 'notificationType': 'ParticipantsUpdated', | ||
| + | 'messageType': 'ChatStateChangeMessage' | ||
| + | } | ||
</pre> | </pre> | ||
'''Agent1 Second Notification''' | '''Agent1 Second Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'messages': [ | |
| − | + | { | |
| − | + | 'index': 7, | |
| − | + | 'from': { | |
| − | + | 'nickname': 'chat_consult', | |
| − | + | 'type': 'Agent', | |
| − | + | 'uri': 'http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70', | |
| − | + | 'visibility': 'All', | |
| − | + | 'participantId': '00AF52FCF0C10030' | |
| − | + | }, | |
| − | + | 'timestamp': '2014-02-1308: 20: 59.000-0800', | |
| − | + | 'visibility': 'All', | |
| − | + | 'type': 'ParticipantLeft', | |
| − | + | 'timestampSeconds': 1392308459000L | |
| − | + | } | |
| − | + | ], | |
| − | + | 'notificationType': 'NewMessages', | |
| − | + | 'messageType': 'MessageLogUpdated', | |
| − | + | 'chatUri': 'http://10.10.15.212:9090/api/v2/chats/00010a9FSGFP001F' | |
| − | + | } | |
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</pre> | </pre> | ||
| + | |||
'''Agent2 First Notification''' | '''Agent2 First Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'chat': { | |
| − | + | 'userData': { | |
| − | + | 'IdentifyCreateContact': '3', | |
| − | + | 'FirstName': 'test_consult_client', | |
| − | + | 'LastName': 'Lastname', | |
| − | + | 'RTargetObjectSelected': 'Chatdistributionforprocessing', | |
| − | + | 'RVQID': '', | |
| − | + | 'ChatServerAppName': 'ChatServer', | |
| − | + | 'PegAGChatdistributionforprocessing': 1, | |
| − | + | 'ChatServerHost': 'htcc-gf81', | |
| − | + | 'RTargetObjSelDBID': '157', | |
| − | + | 'CBR-IT-path_DBIDs': '', | |
| − | + | 'ChatServerPort': '7030', | |
| − | + | 'CBR-Interaction_cost': '', | |
| − | + | 'CBR-contract_DBIDs': '', | |
| − | + | 'ContactId': '00010a9FSGFP000M', | |
| − | + | 'RTargetAgentSelected': 'htcc1', | |
| − | + | 'RTargetTypeSelected': '2', | |
| − | + | 'RTargetAgentGroup': 'Chatdistributionforprocessing', | |
| − | + | 'RTargetRuleSelected': '', | |
| − | + | 'RTargetPlaceSelected': 'htcc1', | |
| − | + | 'CBR-actual_volume': '', | |
| − | + | 'RTenant': 'Environment', | |
| − | + | 'ChatServerDBID': '175', | |
| − | + | 'RRequestedSkills': None, | |
| − | + | 'ChatServerModeHA': 'true', | |
| − | + | 'RRequestedSkillCombination': '', | |
| − | + | 'RVQDBID': '', | |
| − | + | 'RStrategyDBID': '894', | |
| − | + | 'CustomerSegment': 'default', | |
| − | + | 'ServiceType': 'default', | |
| − | + | 'ServiceObjective': 0, | |
| − | + | 'RTargetRequested': 'Chatdistributionforprocessing', | |
| − | + | 'EmailAddress': 'Email@abc.com', | |
| − | + | 'RStrategyName': 'Chatinboundstrategy', | |
| − | + | 'Subject': 'Customersupport' | |
| − | + | }, | |
| − | + | 'state': 'LeftChat', | |
| − | + | 'capabilities': [ | |
| − | + | 'SetInFocus', | |
| − | + | 'Complete', | |
| − | + | 'SetDisposition', | |
| − | + | 'AttachUserData', | |
| − | + | 'DeleteUserData', | |
| − | + | 'UpdateUserData' | |
| − | + | ], | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F', | |
| − | + | 'participants': [ | |
| − | + | { | |
| − | + | 'nickname': 'test_consult', | |
| − | + | 'type': 'Agent', | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443', | |
| − | + | 'visibility': 'All', | |
| − | + | 'participantId': '00AF52FCF0C0002F' | |
| − | + | }, | |
| − | + | { | |
| − | + | 'nickname': 'test_consult_clientL', | |
| − | + | 'type': 'Customer', | |
| − | + | 'participantId': '00AF52FCF09E002D', | |
| − | + | 'visibility': 'All' | |
| − | + | } | |
| − | + | ], | |
| − | + | 'id': '00010a9FSGFP001F' | |
| − | + | }, | |
| − | + | 'notificationType': 'ParticipantsUpdated', | |
| − | + | 'messageType': 'ChatStateChangeMessage' | |
| − | } | + | } |
</pre> | </pre> | ||
'''Agent2 Second Notification''' | '''Agent2 Second Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'messages': [ | |
| − | + | { | |
| − | + | 'index': 7, | |
| − | + | 'from': { | |
| − | + | 'nickname': 'chat_consult', | |
| − | + | 'type': 'Agent', | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70', | |
| − | + | 'visibility': 'All', | |
| − | + | 'participantId': '00AF52FCF0C10030' | |
| − | + | }, | |
| − | + | 'timestamp': '2014-02-1308: 20: 59.000-0800', | |
| − | + | 'visibility': 'All', | |
| − | + | 'type': 'ParticipantLeft', | |
| − | + | 'timestampSeconds': 1392308459000L | |
| − | + | } | |
| − | + | ], | |
| − | + | 'notificationType': 'NewMessages', | |
| − | + | 'messageType': 'MessageLogUpdated', | |
| − | + | 'chatUri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F' | |
| − | } | + | } |
</pre> | </pre> | ||
'''Agent2 Third Notification''' | '''Agent2 Third Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'chat': { | |
| − | + | 'userData': { | |
| − | + | 'IdentifyCreateContact': '3', | |
| − | + | 'FirstName': 'test_consult_client', | |
| − | + | 'LastName': 'Lastname', | |
| − | + | 'RTargetObjectSelected': 'Chatdistributionforprocessing', | |
| − | + | 'RVQID': '', | |
| − | + | 'ChatServerAppName': 'ChatServer', | |
| − | + | 'PegAGChatdistributionforprocessing': 1, | |
| − | + | 'ChatServerHost': 'htcc-gf81', | |
| − | + | 'RTargetObjSelDBID': '157', | |
| − | + | 'CBR-IT-path_DBIDs': '', | |
| − | + | 'ChatServerPort': '7030', | |
| − | + | 'CBR-Interaction_cost': '', | |
| − | + | 'CBR-contract_DBIDs': '', | |
| − | + | 'ContactId': '00010a9FSGFP000M', | |
| − | + | 'RTargetAgentSelected': 'htcc1', | |
| − | + | 'RTargetTypeSelected': '2', | |
| − | + | 'RTargetAgentGroup': 'Chatdistributionforprocessing', | |
| − | + | 'RTargetRuleSelected': '', | |
| − | + | 'RTargetPlaceSelected': 'htcc1', | |
| − | + | 'CBR-actual_volume': '', | |
| − | + | 'RTenant': 'Environment', | |
| − | + | 'ChatServerDBID': '175', | |
| − | + | 'RRequestedSkills': None, | |
| − | + | 'ChatServerModeHA': 'true', | |
| − | + | 'RRequestedSkillCombination': '', | |
| − | + | 'RVQDBID': '', | |
| − | + | 'RStrategyDBID': '894', | |
| − | + | 'CustomerSegment': 'default', | |
| − | + | 'ServiceType': 'default', | |
| − | + | 'ServiceObjective': 0, | |
| − | + | 'RTargetRequested': 'Chatdistributionforprocessing', | |
| − | + | 'EmailAddress': 'Email@abc.com', | |
| − | + | 'RStrategyName': 'Chatinboundstrategy', | |
| − | + | 'Subject': 'Customersupport' | |
| − | + | }, | |
| − | + | 'state': 'LeftChat', | |
| − | + | 'capabilities': [ | |
| − | + | 'SetInFocus', | |
| − | + | 'Complete', | |
| − | + | 'SetDisposition', | |
| − | + | 'AttachUserData', | |
| − | + | 'DeleteUserData', | |
| − | + | 'UpdateUserData' | |
| − | + | ], | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F', | |
| − | + | 'participants': [ | |
| − | + | { | |
| − | + | 'nickname': 'test_consult', | |
| − | + | 'type': 'Agent', | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443', | |
| − | + | 'visibility': 'All', | |
| − | + | 'participantId': '00AF52FCF0C0002F' | |
| − | + | }, | |
| − | + | { | |
| − | + | 'nickname': 'test_consult_clientL', | |
| − | + | 'type': 'Customer', | |
| − | + | 'participantId': '00AF52FCF09E002D', | |
| − | + | 'visibility': 'All' | |
| − | + | } | |
| − | + | ], | |
| − | + | 'id': '00010a9FSGFP001F' | |
| − | + | }, | |
| − | + | 'notificationType': 'StatusChange', | |
| − | + | 'messageType': 'ChatStateChangeMessage' | |
| − | } | + | } |
</pre> | </pre> | ||
'''Agent2 Fourth Notification''' | '''Agent2 Fourth Notification''' | ||
<pre> | <pre> | ||
| − | { | + | { |
| − | + | 'referenceId': 20, | |
| − | + | 'chat': { | |
| − | + | 'userData': { | |
| − | + | 'IdentifyCreateContact': '3', | |
| − | + | 'FirstName': 'test_consult_client', | |
| − | + | 'LastName': 'Lastname', | |
| − | + | 'RTargetObjectSelected': 'Chatdistributionforprocessing', | |
| − | + | 'RVQID': '', | |
| − | + | 'ChatServerAppName': 'ChatServer', | |
| − | + | 'PegAGChatdistributionforprocessing': 1, | |
| − | + | 'ChatServerHost': 'htcc-gf81', | |
| − | + | 'RTargetObjSelDBID': '157', | |
| − | + | 'CBR-IT-path_DBIDs': '', | |
| − | + | 'ChatServerPort': '7030', | |
| − | + | 'CBR-Interaction_cost': '', | |
| − | + | 'CBR-contract_DBIDs': '', | |
| − | + | 'ContactId': '00010a9FSGFP000M', | |
| − | + | 'RTargetAgentSelected': 'htcc1', | |
| − | + | 'RTargetTypeSelected': '2', | |
| − | + | 'RTargetAgentGroup': 'Chatdistributionforprocessing', | |
| − | + | 'RTargetRuleSelected': '', | |
| − | + | 'RTargetPlaceSelected': 'htcc1', | |
| − | + | 'CBR-actual_volume': '', | |
| − | + | 'RTenant': 'Environment', | |
| − | + | 'ChatServerDBID': '175', | |
| − | + | 'RRequestedSkills': None, | |
| − | + | 'ChatServerModeHA': 'true', | |
| − | + | 'RRequestedSkillCombination': '', | |
| − | + | 'RVQDBID': '', | |
| − | + | 'RStrategyDBID': '894', | |
| − | + | 'CustomerSegment': 'default', | |
| − | + | 'ServiceType': 'default', | |
| − | + | 'ServiceObjective': 0, | |
| − | + | 'RTargetRequested': 'Chatdistributionforprocessing', | |
| − | + | 'EmailAddress': 'Email@abc.com', | |
| − | + | 'RStrategyName': 'Chatinboundstrategy', | |
| − | + | 'Subject': 'Customersupport' | |
| − | + | }, | |
| − | + | 'state': 'Completed', | |
| − | + | 'capabilities': [ | |
| − | + | ||
| − | + | ], | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F', | |
| − | + | 'participants': [ | |
| − | + | { | |
| − | + | 'nickname': 'test_consult', | |
| − | + | 'type': 'Agent', | |
| − | + | 'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443', | |
| − | + | 'visibility': 'All', | |
| − | + | 'participantId': '00AF52FCF0C0002F' | |
| − | + | }, | |
| − | + | { | |
| − | + | 'nickname': 'test_consult_clientL', | |
| − | + | 'type': 'Customer', | |
| − | + | 'participantId': '00AF52FCF09E002D', | |
| − | + | 'visibility': 'All' | |
| − | + | } | |
| − | + | ], | |
| − | + | 'id': '00010a9FSGFP001F' | |
| − | + | }, | |
| − | + | 'notificationType': 'StatusChange', | |
| − | + | 'messageType': 'ChatStateChangeMessage' | |
| − | } | + | } |
</pre> | </pre> | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 13:28, October 3, 2017
RemoveParticipantFromConference
This operation is part of the Chat API section of the Web Services API.
Overview
This allows an agent to remove another agent from a conference or consultation.
Only an agent who is visible to all can do this.
| Request URL | /api/v2/me/chats/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | RemoveParticipantFromConference |
| targetUri | User URI to remove. Mandatory, if targetPath is not specified. |
| targetPath | User path to remove. Mandatory, if targetUri is not specified. |
| text | Optional. Text to send to customer. |
| messageType | Optional, must be provided together with text parameter. Defines the message type. Default value: Text |
| treatAs | Optional, must be provided together with text parameter. Specifies how message should be treated: Normal or System. Default value: Normal |
Sample
Request
POST '''api/v2/me/chats/00010a9FSGFP001F'''
{
"operationName": "RemoveParticipantFromConference",
"targetUri": "http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70"
}
Response
{
"statusCode": 0
}
Notification
Successful
Agent1 First Notification
{
'chat': {
'userData': {
'IdentifyCreateContact': '3',
'FirstName': 'test_consult_client',
'LastName': 'Lastname',
'RTargetObjectSelected': 'Chatdistributionforprocessing',
'RVQID': '',
'ChatServerAppName': 'ChatServer',
'PegAGChatdistributionforprocessing': 1,
'ChatServerHost': 'htcc-gf81',
'RTargetObjSelDBID': '157',
'CBR-IT-path_DBIDs': '',
'ChatServerPort': '7030',
'CBR-Interaction_cost': '',
'CBR-contract_DBIDs': '',
'ContactId': '00010a9FSGFP000M',
'RTargetAgentSelected': 'htcc1',
'RTargetTypeSelected': '2',
'RTargetAgentGroup': 'Chatdistributionforprocessing',
'RTargetRuleSelected': '',
'RTargetPlaceSelected': 'htcc1',
'CBR-actual_volume': '',
'RTenant': 'Environment',
'ChatServerDBID': '175',
'RRequestedSkills': None,
'ChatServerModeHA': 'true',
'RRequestedSkillCombination': '',
'RVQDBID': '',
'RStrategyDBID': '894',
'CustomerSegment': 'default',
'ServiceType': 'default',
'ServiceObjective': 0,
'RTargetRequested': 'Chatdistributionforprocessing',
'EmailAddress': 'Email@abc.com',
'RStrategyName': 'Chatinboundstrategy',
'Subject': 'Customersupport'
},
'state': 'Chatting',
'capabilities': [
'Transfer',
'Leave',
'Invite',
'Consult',
'SetInFocus',
'SetDisposition',
'AttachUserData',
'DeleteUserData',
'UpdateUserData',
'Complete',
'SendMessage',
'SendStartTypingNotification',
'SendStopTypingNotification'
],
'uri': 'http: //10.10.15.212:9090/api/v2/chats/00010a9FSGFP001F',
'participants': [
{
'nickname': 'test_consult',
'type': 'Agent',
'uri': 'http: //10.10.15.212:9090/api/v2/users/914165a5841348aa94ccfccd56917443',
'visibility': 'All',
'participantId': '00AF52FCF0C0002F'
},
{
'nickname': 'test_consult_clientL',
'type': 'Customer',
'participantId': '00AF52FCF09E002D',
'visibility': 'All'
}
],
'id': '00010a9FSGFP001F'
},
'notificationType': 'ParticipantsUpdated',
'messageType': 'ChatStateChangeMessage'
}
Agent1 Second Notification
{
'messages': [
{
'index': 7,
'from': {
'nickname': 'chat_consult',
'type': 'Agent',
'uri': 'http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70',
'visibility': 'All',
'participantId': '00AF52FCF0C10030'
},
'timestamp': '2014-02-1308: 20: 59.000-0800',
'visibility': 'All',
'type': 'ParticipantLeft',
'timestampSeconds': 1392308459000L
}
],
'notificationType': 'NewMessages',
'messageType': 'MessageLogUpdated',
'chatUri': 'http://10.10.15.212:9090/api/v2/chats/00010a9FSGFP001F'
}
Agent2 First Notification
{
'chat': {
'userData': {
'IdentifyCreateContact': '3',
'FirstName': 'test_consult_client',
'LastName': 'Lastname',
'RTargetObjectSelected': 'Chatdistributionforprocessing',
'RVQID': '',
'ChatServerAppName': 'ChatServer',
'PegAGChatdistributionforprocessing': 1,
'ChatServerHost': 'htcc-gf81',
'RTargetObjSelDBID': '157',
'CBR-IT-path_DBIDs': '',
'ChatServerPort': '7030',
'CBR-Interaction_cost': '',
'CBR-contract_DBIDs': '',
'ContactId': '00010a9FSGFP000M',
'RTargetAgentSelected': 'htcc1',
'RTargetTypeSelected': '2',
'RTargetAgentGroup': 'Chatdistributionforprocessing',
'RTargetRuleSelected': '',
'RTargetPlaceSelected': 'htcc1',
'CBR-actual_volume': '',
'RTenant': 'Environment',
'ChatServerDBID': '175',
'RRequestedSkills': None,
'ChatServerModeHA': 'true',
'RRequestedSkillCombination': '',
'RVQDBID': '',
'RStrategyDBID': '894',
'CustomerSegment': 'default',
'ServiceType': 'default',
'ServiceObjective': 0,
'RTargetRequested': 'Chatdistributionforprocessing',
'EmailAddress': 'Email@abc.com',
'RStrategyName': 'Chatinboundstrategy',
'Subject': 'Customersupport'
},
'state': 'LeftChat',
'capabilities': [
'SetInFocus',
'Complete',
'SetDisposition',
'AttachUserData',
'DeleteUserData',
'UpdateUserData'
],
'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F',
'participants': [
{
'nickname': 'test_consult',
'type': 'Agent',
'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443',
'visibility': 'All',
'participantId': '00AF52FCF0C0002F'
},
{
'nickname': 'test_consult_clientL',
'type': 'Customer',
'participantId': '00AF52FCF09E002D',
'visibility': 'All'
}
],
'id': '00010a9FSGFP001F'
},
'notificationType': 'ParticipantsUpdated',
'messageType': 'ChatStateChangeMessage'
}
Agent2 Second Notification
{
'messages': [
{
'index': 7,
'from': {
'nickname': 'chat_consult',
'type': 'Agent',
'uri': 'http: //10.10.15.212: 9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70',
'visibility': 'All',
'participantId': '00AF52FCF0C10030'
},
'timestamp': '2014-02-1308: 20: 59.000-0800',
'visibility': 'All',
'type': 'ParticipantLeft',
'timestampSeconds': 1392308459000L
}
],
'notificationType': 'NewMessages',
'messageType': 'MessageLogUpdated',
'chatUri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F'
}
Agent2 Third Notification
{
'chat': {
'userData': {
'IdentifyCreateContact': '3',
'FirstName': 'test_consult_client',
'LastName': 'Lastname',
'RTargetObjectSelected': 'Chatdistributionforprocessing',
'RVQID': '',
'ChatServerAppName': 'ChatServer',
'PegAGChatdistributionforprocessing': 1,
'ChatServerHost': 'htcc-gf81',
'RTargetObjSelDBID': '157',
'CBR-IT-path_DBIDs': '',
'ChatServerPort': '7030',
'CBR-Interaction_cost': '',
'CBR-contract_DBIDs': '',
'ContactId': '00010a9FSGFP000M',
'RTargetAgentSelected': 'htcc1',
'RTargetTypeSelected': '2',
'RTargetAgentGroup': 'Chatdistributionforprocessing',
'RTargetRuleSelected': '',
'RTargetPlaceSelected': 'htcc1',
'CBR-actual_volume': '',
'RTenant': 'Environment',
'ChatServerDBID': '175',
'RRequestedSkills': None,
'ChatServerModeHA': 'true',
'RRequestedSkillCombination': '',
'RVQDBID': '',
'RStrategyDBID': '894',
'CustomerSegment': 'default',
'ServiceType': 'default',
'ServiceObjective': 0,
'RTargetRequested': 'Chatdistributionforprocessing',
'EmailAddress': 'Email@abc.com',
'RStrategyName': 'Chatinboundstrategy',
'Subject': 'Customersupport'
},
'state': 'LeftChat',
'capabilities': [
'SetInFocus',
'Complete',
'SetDisposition',
'AttachUserData',
'DeleteUserData',
'UpdateUserData'
],
'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F',
'participants': [
{
'nickname': 'test_consult',
'type': 'Agent',
'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443',
'visibility': 'All',
'participantId': '00AF52FCF0C0002F'
},
{
'nickname': 'test_consult_clientL',
'type': 'Customer',
'participantId': '00AF52FCF09E002D',
'visibility': 'All'
}
],
'id': '00010a9FSGFP001F'
},
'notificationType': 'StatusChange',
'messageType': 'ChatStateChangeMessage'
}
Agent2 Fourth Notification
{
'referenceId': 20,
'chat': {
'userData': {
'IdentifyCreateContact': '3',
'FirstName': 'test_consult_client',
'LastName': 'Lastname',
'RTargetObjectSelected': 'Chatdistributionforprocessing',
'RVQID': '',
'ChatServerAppName': 'ChatServer',
'PegAGChatdistributionforprocessing': 1,
'ChatServerHost': 'htcc-gf81',
'RTargetObjSelDBID': '157',
'CBR-IT-path_DBIDs': '',
'ChatServerPort': '7030',
'CBR-Interaction_cost': '',
'CBR-contract_DBIDs': '',
'ContactId': '00010a9FSGFP000M',
'RTargetAgentSelected': 'htcc1',
'RTargetTypeSelected': '2',
'RTargetAgentGroup': 'Chatdistributionforprocessing',
'RTargetRuleSelected': '',
'RTargetPlaceSelected': 'htcc1',
'CBR-actual_volume': '',
'RTenant': 'Environment',
'ChatServerDBID': '175',
'RRequestedSkills': None,
'ChatServerModeHA': 'true',
'RRequestedSkillCombination': '',
'RVQDBID': '',
'RStrategyDBID': '894',
'CustomerSegment': 'default',
'ServiceType': 'default',
'ServiceObjective': 0,
'RTargetRequested': 'Chatdistributionforprocessing',
'EmailAddress': 'Email@abc.com',
'RStrategyName': 'Chatinboundstrategy',
'Subject': 'Customersupport'
},
'state': 'Completed',
'capabilities': [
],
'uri': 'http: //10.10.15.212: 9090/api/v2/chats/00010a9FSGFP001F',
'participants': [
{
'nickname': 'test_consult',
'type': 'Agent',
'uri': 'http: //10.10.15.212: 9090/api/v2/users/914165a5841348aa94ccfccd56917443',
'visibility': 'All',
'participantId': '00AF52FCF0C0002F'
},
{
'nickname': 'test_consult_clientL',
'type': 'Customer',
'participantId': '00AF52FCF09E002D',
'visibility': 'All'
}
],
'id': '00010a9FSGFP001F'
},
'notificationType': 'StatusChange',
'messageType': 'ChatStateChangeMessage'
}
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