(Update with the copy of version: 8.5.0) |
(Update with the copy of version: draft) |
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= Recording options= | = Recording options= | ||
| − | In the '''Recording''' section of the '''Contact Center | + | In the '''Recording''' section of the '''Contact Center Settings''' page, configure the following options: |
{{CloudStep_Stack | {{CloudStep_Stack | ||
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*'''Call Recording''' sets the agent's desktop to record all voice interactions. | *'''Call Recording''' sets the agent's desktop to record all voice interactions. | ||
*'''Screen Recording''' sets the agent's desktop to record all screen interactions. | *'''Screen Recording''' sets the agent's desktop to record all screen interactions. | ||
| − | |media1= | + | |media1=ASRecording.png |
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 01:13, November 2, 2017
Recording options
In the Recording section of the Contact Center Settings page, configure the following options:
- Call Recording sets the agent's desktop to record all voice interactions.
- Screen Recording sets the agent's desktop to record all screen interactions.
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