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= Genesys Softphone options =
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In the '''Genesys Softphone''' section of the '''Contact Center Settings''' page, you can enable the following options:
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{{CloudStep_Stack
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|title=
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|text=
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* '''Usage of Genesys Softphone''' enables the use of Genesys Softphone.
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* '''Can change microphone volume''' allows the agent to control the volume of their microphone.
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* '''Can change speaker volume''' allows the agent to control the volume of their speaker.
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* '''Can mute speaker''' allows the agent to mute and unmute their speaker.
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* '''Can mute microphone''' allows the agent to mute and unmute their microphone.
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* '''Use Headset''' enables the use of a headset for voice calls.
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* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
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|media1=ASSoftphone.png
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}}
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[[Category:V:PSAAS:Public]]

Revision as of 11:49, December 7, 2017

Genesys Softphone options

In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

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  • Usage of Genesys Softphone enables the use of Genesys Softphone.
  • Can change microphone volume allows the agent to control the volume of their microphone.
  • Can change speaker volume allows the agent to control the volume of their speaker.
  • Can mute speaker allows the agent to mute and unmute their speaker.
  • Can mute microphone allows the agent to mute and unmute their microphone.
  • Use Headset enables the use of a headset for voice calls.
  • Headset name specifies the name of the headset model if Use Headset is enabled.
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