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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
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−
= Table GPM_PREDICTOR =
+
= Table GPM_RESULT =
−
 
 
  
 
<onlyinclude>
 
<onlyinclude>
  
 
{{PDMTable
 
{{PDMTable
−
|tableName = GPM_PREDICTOR
+
|tableName = GPM_RESULT
−
|shortDesc = Allows predictive routing facts to be described based on characteristics of the predictor used for scoring.
+
|shortDesc = Allows Predictive Routing facts to be described based on characteristics of the Predictive Routing result.
−
|tableDesc = This table allows predictive routing facts to be described based on characteristics of the predictor used for scoring.
+
|tableDesc = This table allows Predictive Routing facts to be described based on characteristics of the Predictive Routing result.
 
|subjectAreas =  
 
|subjectAreas =  
 
|introduced = 8.5.009
 
|introduced = 8.5.009
Line 26: Line 25:
 
|foreignKey =  
 
|foreignKey =  
 
|default =
 
|default =
−
|colDesc = The primary key of this table. This ID is referenced from other tables as GPM_PREDICTOR_KEY.
+
|colDesc = The primary key of this table. This ID is referenced from other tables as GPM_RESULT_KEY.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 +
}}
 +
 
 +
{{PDMColumn
 +
|colName = GPM_MODE
 +
|dataType_Ora = VARCHAR2(20 CHAR)
 +
|dataType_MSSQL = varchar(20)/nvarchar(20)
 +
|dataType_Postgre = varchar(20)
 +
|primaryKey =
 +
|mandatory = yes
 +
|foreignKey =
 +
|default = unknown
 +
|colDesc = The mode in which Predictive Routing is operating, as specified in configuration. This field is set to one of the following values:
 +
* prod
 +
* off
 +
* dry-run
 +
* ab-test-time-sliced
 +
* unknown
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
 
|discontinued =  
 
|discontinued =  
 +
|KVP = gpmMode
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName = PREDICTOR
+
|colName = GPM_STATUS
 +
|dataType_Ora = VARCHAR2(20 CHAR)
 +
|dataType_MSSQL = varchar(20)/nvarchar(20)
 +
|dataType_Postgre = varchar(20)
 +
|primaryKey =
 +
|mandatory = yes
 +
|foreignKey =
 +
|default = unknown
 +
|colDesc = Indicates the scenario under which the interaction was processed. This field is set to one of the following values:
 +
* agent-surplus
 +
* call-surplus
 +
* unknown
 +
For more information about the agent-surplus and call-surplus scenarios, see the information about interaction flows in the Predictive Routing ''[[Documentation:GPM:oneguide:Welcome:9.0.0|Deployment and Operations Guide]].''
 +
|introduced =
 +
|modified =
 +
|discontinued =
 +
|KVP = gpmStatus
 +
}}
 +
 
 +
{{PDMColumn
 +
|colName = GPM_RESULT
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_Ora = VARCHAR2(255 CHAR)
 
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_MSSQL = varchar(255)/nvarchar(255)
 
|dataType_Postgre = varchar(255)
 
|dataType_Postgre = varchar(255)
 +
|primaryKey =
 +
|mandatory = yes
 +
|foreignKey =
 +
|default =
 +
|colDesc = The result of Predictive Routing processing. This field is set to one of the following values:
 +
* 1 - ok
 +
* 2 - Authentication to scoring engine failed
 +
* 3 - Scoring request failed
 +
* 4 - Agent list is empty
 +
* 5 - URS overload, ixn skipped
 +
* 6 - Predictor not found
 +
* 7 - Failed to build scoring request
 +
* 8 - SetIdealAgent or SetReadyCondition execution error
 +
* 9 - Interaction log not found in global map
 +
* 10 - Unknown error
 +
In the case of errors, the MESSAGE field in the GPM_FACT table displays the error message.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 +
|KVP = gpmResult
 +
}}
 +
 +
{{PDMColumn
 +
|colName = GPM_USE
 +
|dataType_Ora = VARCHAR2(10 CHAR)
 +
|dataType_MSSQL = varchar(10)/nvarchar(10)
 +
|dataType_Postgre = varchar(10)
 
|primaryKey =  
 
|primaryKey =  
 
|mandatory = yes
 
|mandatory = yes
 
|foreignKey =  
 
|foreignKey =  
 
|default = unknown
 
|default = unknown
−
|colDesc = The name of the predictor in the Journey Optimization Platform (JOP). If an error is encountered, the section name in the '''PredictorsCfg''' Transaction List object is used as the predictor name.
+
|colDesc = The meaning depends on the mode in which Predictive Routing is operating (see [[{{FULLPAGENAME}}#GPM_MODE|GPM_MODE]]). This field is set to one of the following values:
 +
* 1 - When the mode is <tt>ab-test-time-sliced</tt> or <tt>dry-run</tt>, indicates that the interaction was selected for Predictive Routing. When the mode is <tt>prod</tt>, indicates the normal case, when Predictive Routing occurred without error.
 +
* 0 - When the mode is <tt>ab-test-time-sliced</tt>, indicates the interaction was processed with skills-based routing.
 +
* unknown -  An error occurred.
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
 
|discontinued =  
 
|discontinued =  
−
|KVP = gpmPredictor
+
|KVP = gpmUse
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName = PREDICTOR_ID
+
|colName = CUSTOMER_FOUND
−
|dataType_Ora = VARCHAR2(32 CHAR)
+
|dataType_Ora = VARCHAR2(10 CHAR)
−
|dataType_MSSQL = varchar(32)/nvarchar(32)
+
|dataType_MSSQL = varchar(10)/nvarchar(10)
−
|dataType_Postgre = varchar(32)
+
|dataType_Postgre = varchar(10)
 
|primaryKey =  
 
|primaryKey =  
 
|mandatory = yes
 
|mandatory = yes
 
|foreignKey =  
 
|foreignKey =  
 
|default = unknown
 
|default = unknown
−
|colDesc = The UUID of the predictor used for scoring.
+
|colDesc = Indicates if features from the customer record were successfully retrieved from the customer relationship management (CRM) database and used to calculate agent scores. This field is set to one of the following values: <tt>0</tt> (= No), <tt>1</tt> (= Yes), <tt>unknown</tt>.  
 
|introduced =  
 
|introduced =  
 
|modified =  
 
|modified =  
 
|discontinued =  
 
|discontinued =  
−
|KVP = gpmPredictorId
+
|KVP = gpmCustomerFound
 
}}
 
}}
  
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{{PDMIndex}}
 
{{PDMIndex}}
 
{{PDMIndexItem
 
{{PDMIndexItem
−
|indexName = I_GPM_PREDICTOR
+
|indexName = I_GPM_RESULT
 
|indexDesc = Ensures that the combinations of values that are stored in the dimension table are unique.
 
|indexDesc = Ensures that the combinations of values that are stored in the dimension table are unique.
 
|indexPresentInPartitioned = yes
 
|indexPresentInPartitioned = yes
−
|indexKey1 = PREDICTOR
+
|indexKey1 = GPM_MODE
 
|keyPresentInNonpartitioned1 = yes
 
|keyPresentInNonpartitioned1 = yes
 
|sort1 = Ascending  
 
|sort1 = Ascending  
−
|indexKey2 = PREDICTOR_ID
+
|indexKey2 = GPM_STATUS
 
|keyPresentInNonpartitioned2 = yes
 
|keyPresentInNonpartitioned2 = yes
 
|sort2 = Ascending  
 
|sort2 = Ascending  
 +
|indexKey3 = GPM_RESULT
 +
|keyPresentInNonpartitioned3 = yes
 +
|sort3 = Ascending
 +
|indexKey4 = GPM_USE
 +
|keyPresentInNonpartitioned4 = yes
 +
|sort4 = Ascending
 +
|indexKey5 = CUSTOMER_FOUND
 +
|keyPresentInNonpartitioned5 = yes
 +
|sort5 = Ascending
 
|unique = yes
 
|unique = yes
 
|cluster =
 
|cluster =

Revision as of 20:17, January 5, 2018

Table GPM_RESULT

Description

Introduced: 8.5.009

In partitioned databases, this table is not partitioned.


This table allows Predictive Routing facts to be described based on characteristics of the Predictive Routing result.

Tip
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Column List

Legend

Column Data Type P M F DV
ID Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
PREDICTOR Oracle: VARCHAR2(255 CHAR)
MSSQL: nvarchar(255)
PostgreSQL: varchar(255)
 X unknown
PREDICTOR_ID Oracle: VARCHAR2(32 CHAR)
MSSQL: nvarchar(32)
PostgreSQL: varchar(32)
 X unknown
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X

ID

The primary key of this table. This ID is referenced from other tables as GPM_PREDICTOR_KEY.

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PREDICTOR

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: gpmPredictor

The name of the predictor in the Journey Optimization Platform (JOP). If an error is encountered, the section name in the PredictorsCfg Transaction List object is used as the predictor name.

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PREDICTOR_ID

Modified: 8.5.010 (in Microsoft SQL Server,data type modified in single-language databases)
Based on KVP: gpmPredictorId

The UUID of the predictor used for scoring.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.

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Index List

CODE U C Description
I_GPM_PREDICTOR X Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_GPM_PREDICTOR

Field Sort Comment
PREDICTOR Ascending
PREDICTOR_ID Ascending

Subject Areas

No subject area information available.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
GPM_PREDICTOR CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY

 

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