(Update with the copy of version: 8.5.0) |
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* Answer a call | * Answer a call | ||
* Hold and retrieve a call | * Hold and retrieve a call | ||
| − | * Single step and two step transfers | + | * Single-step and two-step transfers |
* Participate in a conference that is provided by the GVP | * Participate in a conference that is provided by the GVP | ||
* Play DTMF signals. | * Play DTMF signals. | ||
Revision as of 18:37, January 24, 2018
Genesys Softphone
Welcome to the Genesys Softphone Deployment Guide. This document describes how to deploy and configure the Genesys Softphone in your environment.
Features and functionality
DTMF
The Genesys Softphone supports Dual-Tone Multi-Frequency (DTMF) signalling according to the RFC 2833 standard for third-party call control.
After receiving a NOTIFY with DTMF event, the Softphone Endpoint generates DTMF signals.
DTMF can be sent by using one of the three possible methods:
- InbandRTP
- RFC 2833
- SIP INFO message
Third-party call control
When the Genesys Softphone Endpoint has registered on the Genesys SIP Server, it will support the following third-party call control scenarios:
- Make a call
- Answer a call
- Hold and retrieve a call
- Single-step and two-step transfers
- Participate in a conference that is provided by the GVP
- Play DTMF signals.
SIP Voice
The Genesys Softphone supports the following codecs for SIP signaling:
- PCMU/8000 (G.711/mu-law)
- PCMA/8000 (G.711/A-law)
- G722/16000
- iLBC/8000 (iLBC — internet Low Bitrate Codec)
- iSAC/32000 ((iSAC/32kHz) — internet Speech Audio Codec)
- iSAC/16000
- G729/8000
- OPUS/48000/2
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