Genesys CX Insights
Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).
Glossary
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[[Documentation:PSAAS:RPRT:HRCXI:Closed|Click here to access this content (login required)]] | [[Documentation:PSAAS:RPRT:HRCXI:Closed|Click here to access this content (login required)]] | ||
Revision as of 14:41, February 21, 2018
Historical Reporting with Genesys CX Insights
To access this content:
- Customers: Log in to My Support and select Documentation.
- Partners: Log in to Partner Portal and select Genesys Technical Docs.
- Employees: Go to the internal access point.
This document provides information about the available ready-to-use historical reports in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), and explains how to get started using Genesys CX Insights historical reports.