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= Prerequisites =
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=Prerequisites=
 
__TOC__
 
__TOC__
  
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===Java requirements===
 
===Java requirements===
 
* If you are installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html|displaytext=Java 1.7 JDK 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/7/docs/webnotes/install/linux/linux-jdk.html|displaytext=Java documentation}}.
 
* If you are installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html|displaytext=Java 1.7 JDK 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/7/docs/webnotes/install/linux/linux-jdk.html|displaytext=Java documentation}}.
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* If you are installing Web Services and Applications version 8.5.201.29 or later, you must also install {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|displaytext=Java JDK 1.8.0_92 or newer 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/8/docs/technotes/guides/install/install_overview.html|displaytext=Java documentation}}. If you're upgrading from JDK 7 to JDK 8, check out the {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/jdk8-adoption-guide-2157601.html|displaytext=Java Adoption Guide}}.
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* If you are installing Web Services and Applications version 8.5.201.29 or later, you must also install {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html|displaytext=Java JDK 1.8.0_92 or newer 64bit for Linux}}. For more information, refer to the {{#Widget:ExtLink|link=http://docs.oracle.com/javase/8/docs/technotes/guides/install/install_overview.html|displaytext=Java documentation}}. If you're upgrading from JDK 7 to JDK 8, check out the {{#Widget:ExtLink|link=http://www.oracle.com/technetwork/java/javase/jdk8-adoption-guide-2157601.html|displaytext=Java Adoption Guide}}.
  
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=== Jetty requirements===
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===Jetty requirements===
 
*Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must [[InstallingAndDeployingJetty|install and configure Jetty 9 separately]].
 
*Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must [[InstallingAndDeployingJetty|install and configure Jetty 9 separately]].
  
 
===Cassandra requirements===
 
===Cassandra requirements===
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* Before you deploy Web Services and Applications, you must [[InstallingAndDeployingCassandra|install and configure Cassandra]]. Web Services supports Cassandra version 1.2 and 2.2.
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* Before you deploy Web Services and Applications, you must [[InstallingAndDeployingCassandra|install and configure Cassandra]]. Web Services supports Cassandra version 1.2 and 2.2.<!--- documented in the SOE guide
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<!--- documented in the SOE guide
 
 
==Browser support==
 
==Browser support==
 
===Workspace Web Edition===
 
===Workspace Web Edition===
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* Google Chrome 38+
 
* Google Chrome 38+
 
* Firefox 34+
 
* Firefox 34+
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===Gplus Adapter for Salesforce===
 
===Gplus Adapter for Salesforce===
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* Microsoft Internet Explorer 10 and 11
 
* Microsoft Internet Explorer 10 and 11
 
* Google Chrome 38+
 
* Google Chrome 38+
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* Firefox 34+
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* Firefox 34+The adapter supports the following browser when using the Workspace Web Edition deployment option:
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The adapter supports the following browser when using the Workspace Web Edition deployment option:
 
 
* Microsoft Internet Explorer 11
 
* Microsoft Internet Explorer 11
 
* Google Chrome 38+
 
* Google Chrome 38+
 
* Firefox 34+-->
 
* Firefox 34+-->
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<div>
 
==Client Workstation Requirements==
 
==Client Workstation Requirements==
 
The following table shows the recommended hardware requirements for the client workstations.
 
The following table shows the recommended hardware requirements for the client workstations.
 
{|
 
{|
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|+ '''Recommended Hardware Requirements - Client Workstation'''
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|+'''Recommended Hardware Requirements - Client Workstation'''
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! '''Processor'''
 
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! '''Memory'''
 
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! '''Hard Drive'''
 
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! '''Graphic Card'''
 
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! '''Network'''
 
 
|-
 
|-
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| Intel Core 2 Duo CPU 2.8 GHz
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!|'''Processor'''
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| 2 GB
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!|'''Memory'''
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| 200 MB
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!|'''Hard Drive'''
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| DirectX 9.0+
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!|'''Graphic Card'''
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| xDSL / LAN
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!|'''Network'''
 
|-
 
|-
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||Intel Core 2 Duo CPU 2.8 GHz
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||2 GB
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||200 MB
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||DirectX 9.0+
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||xDSL / LAN
 
|}
 
|}
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'''NOTE:''' 4 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve
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'''NOTE:''' 4 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improveperformance.
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performance.
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*:
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*:  
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*:  
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{{Chgbar_open}}
 
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==Server Requirements==
 
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The following table shows the recommended hardware requirements for the GWS Servers.
 
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'''NOTE:''' GWS must be installed independently. No other apps must be configured to run on the GWS host. The below values are a minimum recommendation.
 
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{|
 
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|+ '''Recommended Hardware Requirements - GWS Server'''
 
−
 
 
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! '''Processor'''
 
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! '''Memory'''
 
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! '''Hard Drive'''
 
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! '''Network'''
 
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|-
 
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| Intel Xeon E5-2697
 
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| 8 GB
 
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(16 GB for each GWS node )
 
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| 20 GB
 
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| xDSL / LAN
 
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|-
 
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|}
 
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'''NOTE:''' At least half of the available RAM should be allocated to application heap and the other half should be left free.
 
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{{Chgbar_close}}
 
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==Next step==
 
==Next step==
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* [[InstallationProcedures|Installing Web Services and Applications]]
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<p class="mw_paragraph">* [[InstallationProcedures|Installing Web Services and Applications]]
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]
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</p></div>

Revision as of 06:45, February 23, 2018

Prerequisites

To work with Web Services and Applications, your system must meet the software and browser requirements established in the Genesys Supported Operating Environment Reference Guide, and meet the following minimum requirements.

Important
In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.

Server Requirements

OS requirements

  • Red Hat Enterprise Linux, version 6
  • Red Hat Enterprise Linux, version 7

Java requirements

Jetty requirements

  • Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you must install and configure Jetty 9 separately.

Cassandra requirements

Client Workstation Requirements

The following table shows the recommended hardware requirements for the client workstations.

Recommended Hardware Requirements - Client Workstation
Processor Memory Hard Drive Graphic Card Network
Intel Core 2 Duo CPU 2.8 GHz 2 GB 200 MB DirectX 9.0+ xDSL / LAN

NOTE: 4 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improveperformance.

Next step

* Installing Web Services and Applications

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