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[[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | [[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | ||
| − | *[[GMS#March2018|March | + | * [[GMS#March2018|March 8, 2018 (8.5.112.05)]] |
| − | *[[GMS#Aug2016|August 17, 2016 (8.5.105.12)]] | + | * [[GMS#Aug2016|August 17, 2016 (8.5.105.12)]] |
| − | *[[GMS#KnownIssues|Known Issues]] | + | * [[GMS#KnownIssues|Known Issues]] |
{{AnchorDiv|March2018}} | {{AnchorDiv|March2018}} | ||
| − | ==March | + | ==March 8, 2018 (8.5.112.05)== |
===What's New=== | ===What's New=== | ||
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'''Rebranding''' | '''Rebranding''' | ||
* The interfaces have been rebranded. | * The interfaces have been rebranded. | ||
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'''Bulk options''' | '''Bulk options''' | ||
* Support for the [[Documentation:PSAAS:Administrator:ManagingCallbacks:Public|Bulk Cancel and Export]] of callback records. A new <tt>CANCELLED_BY_ADMIN</tt> state was introduced to make a distinction between a cancellation by an administrator as opposed to a cancellation requested by a customer. | * Support for the [[Documentation:PSAAS:Administrator:ManagingCallbacks:Public|Bulk Cancel and Export]] of callback records. A new <tt>CANCELLED_BY_ADMIN</tt> state was introduced to make a distinction between a cancellation by an administrator as opposed to a cancellation requested by a customer. | ||
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===Resolved Issues=== | ===Resolved Issues=== | ||
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* The '''Advanced Options''' dialog in the Callback UI now works correctly. Previously, it might have displayed the following error: <tt>Maximum callbacks must be a number.</tt> (GMS-5331) | * The '''Advanced Options''' dialog in the Callback UI now works correctly. Previously, it might have displayed the following error: <tt>Maximum callbacks must be a number.</tt> (GMS-5331) | ||
* GMS now correctly updates final callback status for Callback calls. Previously, an issue sometimes occurred when, after successfully connecting a callback to a customer, an unwanted second call was placed to the same customer because the final status of the callback was not updated properly. (GMS-4797) | * GMS now correctly updates final callback status for Callback calls. Previously, an issue sometimes occurred when, after successfully connecting a callback to a customer, an unwanted second call was placed to the same customer because the final status of the callback was not updated properly. (GMS-4797) | ||
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{{AnchorDiv|Aug2016}} | {{AnchorDiv|Aug2016}} | ||
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* Create and manage [[Documentation:PSAAS:Administrator:Capacity:Public|Capacity]] | * Create and manage [[Documentation:PSAAS:Administrator:Capacity:Public|Capacity]] | ||
* Configure [[Documentation:PSAAS:Administrator:CBReporting:Public|Historical and Real-Time Reporting]] | * Configure [[Documentation:PSAAS:Administrator:CBReporting:Public|Historical and Real-Time Reporting]] | ||
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{{AnchorDiv|KnownIssues}} | {{AnchorDiv|KnownIssues}} | ||
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* User-originated callbacks may stay in <tt>QUEUED</tt> state if the call does not occur within the configured booking expiration timeout. (GMS-5650) | * User-originated callbacks may stay in <tt>QUEUED</tt> state if the call does not occur within the configured booking expiration timeout. (GMS-5650) | ||
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* In some rare cases, the state of the callback service may remain <tt>QUEUED</tt> and may not change to <tt>COMPLETED</tt> although the callback is being executed. (GMS-2952) | * In some rare cases, the state of the callback service may remain <tt>QUEUED</tt> and may not change to <tt>COMPLETED</tt> although the callback is being executed. (GMS-2952) | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 12:38, March 8, 2018
Contents
Genesys Mobile Services
Note: Not all changes listed below may pertain to your deployment.
March 8, 2018 (8.5.112.05)
What's New
Rebranding
- The interfaces have been rebranded.
Bulk options
- Support for the Bulk Cancel and Export of callback records. A new CANCELLED_BY_ADMIN state was introduced to make a distinction between a cancellation by an administrator as opposed to a cancellation requested by a customer.
Resolved Issues
- Callbacks in PAUSED state are now displayed in the Callback UI. (GMS-5713)
- The selection box in the Add New Service dialog was getting cut off for small screens. The Service Management UI now allows the user to scroll to see all selections. (GMS-5415)
- The Advanced Options dialog in the Callback UI now works correctly. Previously, it might have displayed the following error: Maximum callbacks must be a number. (GMS-5331)
- GMS now correctly updates final callback status for Callback calls. Previously, an issue sometimes occurred when, after successfully connecting a callback to a customer, an unwanted second call was placed to the same customer because the final status of the callback was not updated properly. (GMS-4797)
August 17, 2016 (8.5.105.12)
What's New
Initial release
This is the initial release of Genesys Mobile Services, a plugin for Platform Administration that gives you the tools to:
- Create and manage Callbacks
- Create and manage Business Hours
- Create and manage Capacity
- Configure Historical and Real-Time Reporting
Known Issues
- User-originated callbacks may stay in QUEUED state if the call does not occur within the configured booking expiration timeout. (GMS-5650)
- In some rare cases, the state of the callback service may remain QUEUED and may not change to COMPLETED although the callback is being executed. (GMS-2952)
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