Options:Web Engagement Cluster:chat:identifyCreateContact

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Published Option

identifyCreateContact

Default Value: 3
Valid Values: 1, 2, or 3
Changes Take Effect: Immediately

Specifies how a contact should be processed in the Contact Server.
Note: This option is applicable for proactive chat sessions only. For reactive chat sessions, you can specify the related parameter in the chat widget. See the createContact API docs for details.

Note: Web Engagement does not work with Contact Server directly, it only passes a parameter value, which has one of the following meanings:

• 1— Do not try to identify this contact and do not try to create it.
• 2—Try to identify this contact, but do not create it if absent.
• 3—Try to identify this contact and create it if absent.

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