Web Engagement Cluster:engagement:defaultEngagementChannel
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|shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development. | |shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development. | ||
}} | }} | ||
| − | {{DraftOption}} | + | {{DraftOption |
| + | |hidden=false | ||
| + | |default= | ||
| + | |valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback. | ||
| + | |takeseffect=Immediately | ||
| + | |shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development. | ||
| + | }} | ||
{{PubExtended}} | {{PubExtended}} | ||
Revision as of 23:49, March 20, 2018
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