Jump to: navigation, search

Web Engagement Cluster:engagement:defaultEngagementChannel

(Rpfeiffer used the OptionEdit action.)
Line 1: Line 1:
 
{{PubOption
 
{{PubOption
 
|hidden=false
 
|hidden=false
−
|default=
 
 
|valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback.
 
|valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback.
 
|takeseffect=Immediately
 
|takeseffect=Immediately
Line 8: Line 7:
 
{{DraftOption
 
{{DraftOption
 
|hidden=false
 
|hidden=false
−
|default=
+
|valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid default values are proactiveChat and proactiveCallback.
−
|valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback.
 
 
|takeseffect=Immediately
 
|takeseffect=Immediately
−
|shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
+
|shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the default Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
 
}}
 
}}
−
 
 
{{PubExtended}}
 
{{PubExtended}}
−
 
 
{{DraftExtended}}
 
{{DraftExtended}}
−
 
 
{{OptionCreate
 
{{OptionCreate
 
|component=Web_Engagement_Cluster
 
|component=Web_Engagement_Cluster

Revision as of 23:53, March 20, 2018


View in ref guide.

Edit this option          Publish this option          Clear draft content


Published Option

defaultEngagementChannel

Default Value:
Valid Values: The name of an engagement channel that is known to the Engagement Logic strategy. The valid default values are proactiveChat and proactiveCallback.
Changes Take Effect: Immediately


Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the default Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.

Draft Option

No draft option

Comments or questions about this documentation? Contact us for support!