(Update with the copy of version: 8.5.0) |
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| Line 12: | Line 12: | ||
*get [[intinter|help from team members]] | *get [[intinter|help from team members]] | ||
*find [[Responses|standard responses]] to customer questions | *find [[Responses|standard responses]] to customer questions | ||
| − | *make sure that you are [[ | + | *make sure that you are [[Nav#Statistics|meeting your center's expectations]] |
Ready? Watch the video for a quick tour of Agent Desktop, and then [[QuickStart|get started]]. | Ready? Watch the video for a quick tour of Agent Desktop, and then [[QuickStart|get started]]. | ||
Revision as of 15:23, June 5, 2018
Agent Desktop
Agent Desktop lets contact center agents communicate with customers and team members through channels such as calls, chats, and email.
You can
- respond to or contact customers through the channels assigned to you
- get help from team members
- find standard responses to customer questions
- make sure that you are meeting your center's expectations
Ready? Watch the video for a quick tour of Agent Desktop, and then get started.
Looking for answers to specific questions? Try these topics:
Lost? See Navigating Agent Desktop.
Are you a supervisor? You can also monitor agents and calls and provide email quality assurance.
The pictures and videos in this Help document show native Genesys Agent Desktop. Your company might have customized many features including corporate logos and the name of the product. This document uses the name Agent Desktop to mean the application that you use to handle calls and other interactions, and to manage your work and your contacts.