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| − | + | = Co-browse= | |
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| + | [[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | ||
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| + | *[[Cobrowse#March2018|March 2, 2018 (9.0.000.07)]] | ||
| + | *[[Cobrowse#KnownIssues|Known Issues]] | ||
| + | __NOTOC__ | ||
| + | {{AnchorDiv|March2018}} | ||
| + | ==March 2, 2018 (9.0.000.07)== | ||
| + | ===What's New=== | ||
| + | |||
| + | '''Initial release''' | ||
| + | * End-users can now request a Co-browsing session, associated with either a Voice or a Chat interaction. The Co-browsing session can be requested from either the Channel selector Widget (Voice interaction) or from the Chat Widget (Chat interaction). | ||
| + | * Supported browsers: | ||
| + | ** End-user: Internet Explorer 11, Edge, Firefox ESR, Chrome (Desktop and Android) | ||
| + | ** Agent, as part of Agent Desktop: Internet Explorer 11, Edge, Firefox ESR, Chrome (Desktop only) | ||
| + | * This first Cloud version inherits from almost all Premise version features: data masking and DOM control, domains whitelisting, Read/Pointer mode and Write mode. | ||
| + | |||
| + | {{AnchorDiv|KnownIssues}} | ||
| + | ==Known Issues== | ||
| + | |||
| + | * If the end-user has a co-browse session during a voice call with an agent, and then the user ends the call, the co-browse session is not ended until the agent clicks Mark Done in Agent Desktop. (CB-4677) | ||
| + | * The Co-browse run-time voice statistics are not updated when the co-browse session ends. (CB-4710) | ||
| + | * The Agent Desktop inactivity timeout resets only when the agent is moving his or her mouse around the webpage during co-browsing. The timeout does not reset for the agent’s other activity in the webpage, such as keyboard typing, scrolling, navigation, and so on. (CB-4750) | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 19:44, July 12, 2018
Co-browse
Note: Not all changes listed below may pertain to your deployment.
March 2, 2018 (9.0.000.07)
What's New
Initial release
- End-users can now request a Co-browsing session, associated with either a Voice or a Chat interaction. The Co-browsing session can be requested from either the Channel selector Widget (Voice interaction) or from the Chat Widget (Chat interaction).
- Supported browsers:
- End-user: Internet Explorer 11, Edge, Firefox ESR, Chrome (Desktop and Android)
- Agent, as part of Agent Desktop: Internet Explorer 11, Edge, Firefox ESR, Chrome (Desktop only)
- This first Cloud version inherits from almost all Premise version features: data masking and DOM control, domains whitelisting, Read/Pointer mode and Write mode.
Known Issues
- If the end-user has a co-browse session during a voice call with an agent, and then the user ends the call, the co-browse session is not ended until the agent clicks Mark Done in Agent Desktop. (CB-4677)
- The Co-browse run-time voice statistics are not updated when the co-browse session ends. (CB-4710)
- The Agent Desktop inactivity timeout resets only when the agent is moving his or her mouse around the webpage during co-browsing. The timeout does not reset for the agent’s other activity in the webpage, such as keyboard typing, scrolling, navigation, and so on. (CB-4750)
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