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| − | < | + | = Agents reports= |
| + | <onlyinclude> | ||
| + | This page describes reports you can use to learn more about the performance of agents in your contact center. The reports in the '''Agents''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{AnchorDiv|AgentsReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Agents reports | ||
| + | |text=The following reports are available in the '''CX Insights''' > '''Agents''' folder: | ||
| + | |||
| + | *[[HRCXIAgentConduct|Agent Conduct Report]] | ||
| + | *[[HRCXIAgentDtlsA|Agent Details Activity Report]] | ||
| + | *[[HRCXIAgentGrpBusAtr|Agent Group Business Attribute Report]] | ||
| + | *[[HRCXIAgentGrpIxnHndlng|Agent Group Interaction Handling Report]] | ||
| + | *[[HRCXIAgentGrpQueBusAtr|Agent Group Queue Business Attribute Report]] | ||
| + | *[[HRCXIAgentIxnHrchy|Agent Interaction Hierarchy Report]] | ||
| + | *[[HRCXIAgentIntrvlBsd|Agent Interval Based Report]] | ||
| + | *[[HRCXIAgentLginLgoutA|Agent Login-Logout Details Report]] | ||
| + | *[[HRCXIAgentNtRdy|Agent Not Ready Report]] | ||
| + | *[[HRCXIAgentNtRdyRsnCd|Agent Not Ready Reason Code Report]] | ||
| + | *[[HRCXIAgntOtbndCmpgnReport|Agent Outbound Campaign Report]] | ||
| + | *[[HRCXIAgentQueue|Agent Queue Report]] | ||
| + | *[[HRCXIAgentSclEngagmnt|Agent Social Engagement Report]] | ||
| + | *[[HRCXIAgentStateA|Agent State Details Report]] | ||
| + | *[[HRCXIAgentSmryActvtyActv|Agent Summary Activity Report (Active)]] | ||
| + | *[[HRCXIAgentSmryActvtyIxn|Agent Summary Activity Report (Interaction)]] | ||
| + | *[[HRCXIAgentUtilization|Agent Utilization Report]] | ||
| + | *[[HRCXIAgentWrap|Agent Wrap Report]] | ||
| + | |||
| + | |media1=HRCXIFolderAgents.png | ||
| + | }} | ||
| + | </onlyinclude> | ||
| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[HRCXIIncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRCXIGetStarted|generate historical reports]]. | ||
| + | *Learn how to [[HRCXIReadReports|read and understand reports]]. | ||
| + | *Learn how to [[HRCXICustomizingReports|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 18:16, July 23, 2018
Agents reports
This page describes reports you can use to learn more about the performance of agents in your contact center. The reports in the Agents folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Agents reports
The following reports are available in the CX Insights > Agents folder:
- Agent Conduct Report
- Agent Details Activity Report
- Agent Group Business Attribute Report
- Agent Group Interaction Handling Report
- Agent Group Queue Business Attribute Report
- Agent Interaction Hierarchy Report
- Agent Interval Based Report
- Agent Login-Logout Details Report
- Agent Not Ready Report
- Agent Not Ready Reason Code Report
- Agent Outbound Campaign Report
- Agent Queue Report
- Agent Social Engagement Report
- Agent State Details Report
- Agent Summary Activity Report (Active)
- Agent Summary Activity Report (Interaction)
- Agent Utilization Report
- Agent Wrap Report
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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