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| − | <!-- | + | = Chat reports= |
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| + | This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the '''Chat''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''', '''Chat bot''', and '''Predictive Routing''' folders.}} | ||
| + | |||
| + | {{AnchorDiv|ChatReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Chat reports | ||
| + | |text=The following reports are available in the '''CX Insights''' > '''Chat''' folder: | ||
| + | |||
| + | <!--*[[HRCXIAgentChatRsp|Agent Chat Response Reports]] | ||
| + | --> | ||
| + | *[[HRCXIChatMsgStat|Chat Message Statistics Report]] | ||
| + | *[[HRCXIChatTrmtn|Chat Termination Report]] | ||
| + | *[[HRCXIPreAgntTrmtn|Pre-Agent Termination Report]] | ||
| + | |||
| + | |media1=HRCXIFolderChat.png | ||
| + | }} | ||
| + | |||
| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[HRCXIIncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRCXIGetStarted|generate historical reports]]. | ||
| + | *Learn how to [[HRCXIReadReports|read and understand reports]]. | ||
| + | *Learn how to [[HRCXICustomizingReports|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 18:16, July 23, 2018
Chat reports
This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Important
Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.About Chat reports
The following reports are available in the CX Insights > Chat folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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