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= CX Contact=
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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:
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* Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
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* Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
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* Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
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Key tasks are outlined below.
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{{CloudStep_Stack
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|title=Introduction
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|media1=CXC_LoginScreen3.png
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|text=
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*[[Documentation:CXC:CXCHelp:Terminology|Get to know campaign structure and terminology]]
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*[[Documentation:CXC:CXCHelp:DialingModes|Learn about dialing modes and IVR modes]]
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*[[Documentation:CXC:CXCHelp:PacingOptions|Learn about pacing and optimization]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]]
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}}
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{{CloudStep_Stack
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|title=Campaigns
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|media1=CXC_DashboardStats_HLD2.png
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|text=
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* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
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*[[Documentation:CXC:CXCHelp:Campaigns|Create a campaign template]]
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*[[Documentation:CXC:CXCHelp:CampaignGrps|Create a campaign group]]
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
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}}
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{{CloudStep_Stack
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|title=Compliance
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|video=277148540
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|text=
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*[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on the results of previous attempts]]
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*[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]]
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*[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]]
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*[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]]
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*[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]]
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*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
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}}
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{{CloudStep_Stack
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|title=Contact Lists
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|text=
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* [[Documentation:CXC:CXCHelp:AboutLists|Learn about list fields, file formats, and database tables]]
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* [[Documentation:CXC:CXCHelp:Lists|Import or manage a contact list or contacts within a list]]
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*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
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* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
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*[[Documentation:CXC:CXCHelp:FTPAutomation|Create List Automation tasks]]
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
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|video=265455665
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}}
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<!--
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<div class="map-box">
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====[[Documentation:CXC:CXCHelp:Introduction|Introduction]]====
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*[[Documentation:CXC:CXCHelp:Terminology|Campaign structure and terminology]]
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*[[Documentation:CXC:CXCHelp:DialingModes|Dialing modes and IVR modes]]
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*[[Documentation:CXC:CXCHelp:TimeZones|Timezone assignment]]
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</div>
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<div class="map-box">
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====[[Documentation:CXC:CXCHelp:CampaignsTab|Campaigns]]====
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* [[Documentation:CXC:CXCHelp:DialingProfile|Create a dialing profile]]
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*[[Documentation:CXC:CXCHelp:Campaigns|Create a campaign template]]
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*[[Documentation:CXC:CXCHelp:CampaignGrps|Create a campaign group]]
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]]
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</div>
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<div class="map-box">
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====[[Documentation:CXC:CXCHelp:ComplianceTab|Compliance]]====
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* [[Documentation:CXC:CXCHelp:CompTools|Use compliance tools to restrict contact attempts]]
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*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]]
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</div>
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<div class="map-box">
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====[[Documentation:CXC:CXCHelp:ListsTab|Contact Lists]]====
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* [[Documentation:CXC:CXCHelp:AboutLists|Learn about contact list fields, formats, and database tables]]
 +
* [[Documentation:CXC:CXCHelp:Lists|Import or manage a contact list or contacts within a list]]
 +
*[[Documentation:CXC:CXCHelp:ListWeighting|Set weights for contact lists]]
 +
* [[Documentation:CXC:CXCHelp:ListRules|Define list rules]]
 +
*[[Documentation:CXC:CXCHelp:FTPAutomation|Create List Automation tasks]]
 +
*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]]
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</div>
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 +
<div class="map-box">
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====[[Documentation:CXC:CXCHelp:SettingsTab|Settings]]====
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* [[Documentation:CXC:CXCHelp:SettingsTab#GeneralSettings|Define or edit CX Contact settings]]
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</div>
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==Latest Videos==
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{{#widget:Vimeo|id=265455665|width=300|height=180}} 
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{{#widget:Vimeo|id=266576299|width=300|height=180}}
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{{#widget:Vimeo|id=267488830|width=300|height=180}} 
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{{#widget:Vimeo|id=268068123|width=300|height=180}}
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{{#widget:Vimeo|id=272454746|width=300|height=180}}
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{{#widget:Vimeo|id=273259126|width=300|height=180}}
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-->
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[[Category:V:PSAAS:Public]]

Revision as of 12:06, October 2, 2018

CX Contact

CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:

  • Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
  • Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
  • Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.

Key tasks are outlined below.

Introduction

1

Campaigns

1

Compliance

Contact Lists

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