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=Introduction To Configuration Options= | =Introduction To Configuration Options= | ||
| − | As with all other Genesys | + | As with all other Genesys 9 applications, the Workspace Agent Desktop configuration options are loaded into the configuration layer by using a metadata file that is delivered with Genesys Administrator Extension (GAX). Use GAX to view, access, and configure Workspace configuration options. |
Lists of privileges are currently implemented as Boolean options in the Annex of individual agents. | Lists of privileges are currently implemented as Boolean options in the Annex of individual agents. | ||
| − | For information on how to secure your deployment, see the Security options that are contained in the '' | + | For information on how to secure your deployment, see the Security options that are contained in the ''[[Documentation:System:SDG:Welcome|Genesys 8 Security Deployment Guide]]''. |
| − | For general information | + | For general information about configuring and extension, refer to [[ConfigAdmin|Configuration And Administration By Using Options And Annexes]]. |
For general procedures on how to configure specific agent functionality, refer to the [[Provisioning|Provisioning]] section of this guide. | For general procedures on how to configure specific agent functionality, refer to the [[Provisioning|Provisioning]] section of this guide. | ||
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Some options can be configured on the <tt>Application</tt>, the <tt>Tenant</tt>, an <tt>Agent Group</tt>, or an <tt>Access Group</tt>, while others must be configured on a <tt>Person</tt> object in the Agent Annex. The description of each configuration option specifies to what object the option is applicable. Options that are specific to the <tt>Person</tt> object (Agent Annex) are listed separately in this appendix. | Some options can be configured on the <tt>Application</tt>, the <tt>Tenant</tt>, an <tt>Agent Group</tt>, or an <tt>Access Group</tt>, while others must be configured on a <tt>Person</tt> object in the Agent Annex. The description of each configuration option specifies to what object the option is applicable. Options that are specific to the <tt>Person</tt> object (Agent Annex) are listed separately in this appendix. | ||
| − | Refer to '' | + | Refer to ''[[Documentation:GA:user:Welcome|Genesys Administrator Extension Help]]'' and ''[[Documentation:System:SDG:Welcome|Genesys 8 Security Deployment Guide]]'' for detailed information on how to use Genesys Administrator Extension to configure access permissions. |
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 14:21, November 29, 2018
Introduction To Configuration Options
As with all other Genesys 9 applications, the Workspace Agent Desktop configuration options are loaded into the configuration layer by using a metadata file that is delivered with Genesys Administrator Extension (GAX). Use GAX to view, access, and configure Workspace configuration options.
Lists of privileges are currently implemented as Boolean options in the Annex of individual agents.
For information on how to secure your deployment, see the Security options that are contained in the Genesys 8 Security Deployment Guide.
For general information about configuring and extension, refer to Configuration And Administration By Using Options And Annexes.
For general procedures on how to configure specific agent functionality, refer to the Provisioning section of this guide.
Some options can be configured on the Application, the Tenant, an Agent Group, or an Access Group, while others must be configured on a Person object in the Agent Annex. The description of each configuration option specifies to what object the option is applicable. Options that are specific to the Person object (Agent Annex) are listed separately in this appendix.
Refer to Genesys Administrator Extension Help and Genesys 8 Security Deployment Guide for detailed information on how to use Genesys Administrator Extension to configure access permissions.