(→Configuring Not Ready Reason Codes) |
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<ol> | <ol> | ||
<li>Open [[:Documentation/GA|Genesys Administrator Extension]]</li> | <li>Open [[:Documentation/GA|Genesys Administrator Extension]]</li> | ||
| − | <li>Navigate to | + | <li>Navigate to Configuration > Desktop</li> |
<li>Click <tt>Action Codes</tt></li> | <li>Click <tt>Action Codes</tt></li> | ||
<li>Click <tt>New</tt></li> | <li>Click <tt>New</tt></li> | ||
| Line 20: | Line 20: | ||
<li>For '''State''', ensure it is clicked as <tt>Enabled</tt></li> | <li>For '''State''', ensure it is clicked as <tt>Enabled</tt></li> | ||
<li>For '''Code''', choose a relevant code for reporting purposes. </li> | <li>For '''Code''', choose a relevant code for reporting purposes. </li> | ||
| − | ''Note that codes must be unique within each ''' | + | ''Note that codes must be unique within each'' '''Type''' |
<li>Click '''Save & Close'''</li> | <li>Click '''Save & Close'''</li> | ||
</ol> | </ol> | ||
Revision as of 18:11, December 5, 2018
Configuring Not Ready Reason Codes
Workspace Agent Desktop provides "reasons" with which agents can specify details about their NotReady status, for instance: Lunch, 15 minute break, Appointment, Meeting, and so on. These reasons are configured by creating Action Code objects of type Not Ready.
Each Not Ready Reason can be customized by creating a section named [interaction-workspace] in the annexes of Action Code objects that are used to define Not Ready Reason codes. Next, define and configure the options in that section to customize the way that not-ready reasons are sent to your T-Server.
Example: Use Genesys Administrator Extension for this procedure:
Purpose: Create an ActionCode of type NotReady in Genesys Administrator.
Start
- Open Genesys Administrator Extension
- Navigate to Configuration > Desktop
- Click Action Codes
- Click New
- For Name, change it to an appropriate name (example: Lunch Break)
- Tenant should already be populated with the tenant name
- For Type, select Not Ready
- For State, ensure it is clicked as Enabled
- For Code, choose a relevant code for reporting purposes.
- Click Save & Close
Note that codes must be unique within each Type
End