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| − | < | + | = Task Routing dashboards= |
| + | <onlyinclude> | ||
| + | This page describes dashboards you can use to learn more about the performance of Genesys Task Routing in your PureEngage Cloud contact center. The dashboards in the '''Task Routing''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{NoteFormat|The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.}} | ||
| + | |||
| + | {{AnchorDiv|TaskRoutingReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Task Routing dashboards | ||
| + | |text=The following dashboards are available in the '''CX Insights''' > '''Task Routing''' folder: | ||
| + | |||
| + | *[[HRCXITskRtngAgentDshbrd|Agent Task Dashboard]] | ||
| + | *[[HRCXITskRtngTskVmDshbrd|Task Volume Dashboard]] | ||
| + | |||
| + | |media1=HRGCXITaskRoutingFolder.png | ||
| + | }} | ||
| + | </onlyinclude> | ||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 18:01, December 21, 2018
Task Routing dashboards
This page describes dashboards you can use to learn more about the performance of Genesys Task Routing in your PureEngage Cloud contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Important
The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.About Task Routing dashboards
The following dashboards are available in the CX Insights > Task Routing folder:
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