rebranding.company-favicon
Section: interaction-workspace
Default Value:
Valid Values: A valid URL
Changes Take Effect: When the session is started or restarted.
Specifies the URL of the favicon (the icon designating favorites) used for the Workspace address bar or in tabs. The maximum size for the favicon is 100 x 24 pixels.
rebranding.product-version
Section: interaction-workspace
Default Value:
Valid Values: A valid string
Changes Take Effect: When the session is started or restarted.
Specifies the product version.
rebranding.product-minor-name
Section: interaction-workspace
Default Value:
Valid Values: A valid string
Changes Take Effect: When the session is started or restarted.
Specifies the minor name of the product.
rebranding.product-major-name
Section: interaction-workspace
Default Value:
Valid Values: A valid string
Changes Take Effect: When the session is started or restarted.
Specifies the major name of the product.
rebranding.about.company-logo
Section: interaction-workspace
Default Value:
Valid Values: A valid url
Changes Take Effect: When the session is started or restarted.
Specifies the URL of the company logo used in the About page. The maximum size for the logo is 320 x 32 pixels.
rebranding.login.company-logo
Section: interaction-workspace
Default Value:
Valid Values: A valid url
Changes Take Effect: When the session is started or restarted.
Specifies the URL of the company logo used on the Login page. The maximum size for the logo is 320 x 32 pixels.
rebranding.company-logo
Section: interaction-workspace
Default Value:
Valid Values: A valid url
Changes Take Effect: When the session is started or restarted.
Specifies the URL of the company logo to be displayed at the right top corner of the application. The maximum size for the logo is 100 x 24 pixels.
interaction.web-content
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of option section names that correspond to web extension views. For example: Extension1, Extension2
Changes Take Effect: When the session is started or restarted.
Specifies the list of Web Applications that are configured to be displayed at the Interaction level. Refer to the Enabling integration of web applications in the agent interface for information about creating web application objects in the configuration layer. This option can be overridden by a routing strategy as described in the Configuration Guide.
views.WorkbinInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.WorkbinInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.MyWorkspaceRegion.order
Section: interaction-workspace
Default Value: MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the workspace.web-content option): MyChannelsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: workspace.web-content
Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.MyWorkspaceRegion.activate-order
Section: interaction-workspace
Default Value: DashboardView,MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the workspace.web-content option): MyChannelsView, MyCampaignsView, MyHistoryView, CustomMyStatReportView, CustomCcReportView, and so on.
Changes Take Effect: When the session is started or restarted.
Dependencies: workspace.web-content
Specifies, in order of precedence, the view selected by default view in the My Workspace Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.InteractionDetailsRegion.order
Section: interaction-workspace
Default Value: DispositionView,ContactInteractionNotePadView
Valid Values: A comma-separated list of valid view names from the following list: DispositionView, ContactInteractionNotePadView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.InteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionNotePadView,DispositionView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionNotePadView, DispositionView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.HistoryInteractionDetailsRegion.order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.HistoryInteractionDetailsRegion.activate-order
Section: interaction-workspace
Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
Valid Values: A comma-separated list of valid view names from the following list: ContactInteractionDetailView, ContactInteractionNotePadView, StaticCaseDataView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.ContactRegion.order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list: ContactInformationView , ContactHistoryView
Changes Take Effect: When the session is started or restarted.
Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.ContactRegion.activate-order
Section: interaction-workspace
Default Value: ContactInformationView,ContactHistoryView
Valid Values: A comma-separated list of valid view names from the following list: ContactInformationView, ContactHistoryView
Changes Take Effect: When the session is started or restarted.
Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
views.CaseSideRegion.order
Section: interaction-workspace
Default Value: KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: interaction.web-content
Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
views.CaseSideRegion.activate-order
Section: interaction-workspace
Default Value: ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView
Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView,...
Changes Take Effect: When the session is started or restarted.
Dependencies: interaction.web-content
Specifies, in order of precedence, the view selected by default in the Case Side Region. The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on. If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
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Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs: | Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs: | ||
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-CaseSideRegion-activate-order}}: Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-CaseSideRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-ContactRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-ContactRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-HistoryInteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-HistoryInteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-InteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-InteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-MyWorkspaceRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the My Workspace Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-MyWorkspaceRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-WorkbinInteractionDetailsRegion-activate-order}}: Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified. | |
| − | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:views-WorkbinInteractionDetailsRegion-order}}: Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified. | |
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For custom views, use the section names specified in the {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:interaction-web-content}} option. | For custom views, use the section names specified in the {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:interaction-web-content}} option. | ||
==Rebranding== | ==Rebranding== | ||
| − | Workspace | + | Workspace provides the following options for rebranding the user interface with your own corporate look and feel: |
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| − | === | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-company-logo}}: Specifies the URL of the company logo to be displayed at the right top corner of the application. The maximum size for the logo is 100 x 24 pixels. |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-login-company-logo}}: Specifies the URL of the company logo used on the '''Login''' page. The maximum size for the logo is 320 x 32 pixels. |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-about-company-logo}}: Specifies the URL of the company logo used in the '''About''' page. The maximum size for the logo is 320 x 32 pixels. |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-product-major-name}}: Specifies the major name of the product. |
| − | * | + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-product-minor-name}}: Specifies the minor name of the product. |
| + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-product-version}}: Specifies the product version. | ||
| + | * {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:rebranding-company-favicon}}: Specifies the favicon used for the address bar or in tab related to Workspace Web Edition. The maximum size for the favicon is 100 x 24 pixels. | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 19:58, December 31, 2018
Configuring the User Interface
You can set the Workspace Views options to configure the sorting order and the default tab selection of tabbed views within each window.
The sort order can be customized by using the views.<RegionName>.order options.
The default tab selection can be configured by using the views.<RegionName>.activate-order options. The first in the list, if present, is selected by default. If the first in the list is absent, the second in the list is presented by default, and so on. Both options support out-of-the-box view names and names of custom views added to tab areas.
Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs:
- views.CaseSideRegion.activate-order: Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.CaseSideRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- views.ContactRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.ContactRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- views.HistoryInteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.HistoryInteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- views.InteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.InteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- views.MyWorkspaceRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the My Workspace Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.MyWorkspaceRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the My Workspace Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
- views.WorkbinInteractionDetailsRegion.activate-order: Specifies, in order of precedence, the view selected by default view in the Workbin Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified.
- views.WorkbinInteractionDetailsRegion.order: Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified.
For custom views, use the section names specified in the interaction.web-content option.
Rebranding
Workspace provides the following options for rebranding the user interface with your own corporate look and feel:
- rebranding.company-logo: Specifies the URL of the company logo to be displayed at the right top corner of the application. The maximum size for the logo is 100 x 24 pixels.
- rebranding.login.company-logo: Specifies the URL of the company logo used on the Login page. The maximum size for the logo is 320 x 32 pixels.
- rebranding.about.company-logo: Specifies the URL of the company logo used in the About page. The maximum size for the logo is 320 x 32 pixels.
- rebranding.product-major-name: Specifies the major name of the product.
- rebranding.product-minor-name: Specifies the minor name of the product.
- rebranding.product-version: Specifies the product version.
- rebranding.company-favicon: Specifies the favicon used for the address bar or in tab related to Workspace Web Edition. The maximum size for the favicon is 100 x 24 pixels.