IWWDep Table of Contents Page
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| − | {{#topic: | + | {{#topic:Provisioning}} |
| + | {{#topic:IntroToConfigOptions}} | ||
| + | {{#topic:OverridingInteractionWorkspaceOptions}} | ||
| + | {{#topic:ConfigUI}} | ||
| + | {{#topic:EnablingFeatures}} | ||
| + | {{#topic:SettingUpAgents}} | ||
| + | {{#topic:SettingUpSupervisors}} | ||
| + | {{#topic:EnablingComms}} | ||
| + | {{#topic:SIPPhoneConfig}} | ||
| + | {{#topic:HandlingInteractions}} | ||
| + | *{{#topic:IntVoice}} | ||
| + | *{{#topic:IntOutboundCampaigns}} | ||
| + | *{{#topic:IntEmail}} | ||
| + | *{{#topic:IntChat}} | ||
| + | <!--*{{#topic:IntFacebook}}--> | ||
| + | <!--*{{#topic:IntTwitter}}--> | ||
| + | *{{#topic:CustomerCase}} | ||
| + | *{{#topic:IntWorkbins}} | ||
| + | *{{#topic:IntVoicemail}} | ||
| + | *{{#topic:IntWorkitems}} | ||
| + | *{{#topic:IntSRL}} | ||
| + | {{#topic:EnablingAgentstoViewKPIs}} | ||
| + | {{#topic:ActionCodes}} | ||
| + | {{#topic:EmailQA}} | ||
| + | {{#topic:EnablingAgentsToManageContacts}} | ||
| + | <!--{{#topic:Cobrowse}}--> | ||
| + | {{#topic:InteractionsSearch}} | ||
| + | {{#topic:ActiveRecordingSetup}} | ||
| + | {{#topic:ServiceClientAPI}} | ||
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<!--{{#topic:GPAProvisioning}}--> | <!--{{#topic:GPAProvisioning}}--> | ||
Revision as of 19:59, January 2, 2019
Welcome title: Workspace Web Edition Configuration Guide
Provisioning does not exist. Click to create Provisioning in 9.0.0DRAFT
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
ConfigUI title: Configuring the User Interface
EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0DRAFT
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
InteractionsSearch does not exist. Click to create InteractionsSearch in 9.0.0DRAFT
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
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