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====Workspace Agent Desktop==== | ====Workspace Agent Desktop==== | ||
| − | *[[IntroToConfigOptions|Configuration | + | *[[IntroToConfigOptions|Introduction To Configuration Options]] |
| − | *[[ | + | *[[EnablingFeatures|Granting Privileges in Workspace Agent Desktop]] |
| + | *[[SettingUpAgents|Setting Up Agents On The System]] | ||
| + | *[[SettingUpSupervisors|Setting Up Supervisors On The System]] | ||
*[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]] | *[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]] | ||
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Revision as of 13:31, January 10, 2019
Contents
Web Services and Applications Configuration Guide
Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.
Workspace Agent Desktop
What is Web Services and Applications?
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the Web Services and Applications Deployment Guide.
Workspace Agent Desktop
Workspace Agent Desktop is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.