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| − | <!-- | + | =Changing your status= |
| + | __NOTOC__ | ||
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| + | You can see your status in the Gplus Adapter for Salesforce on the agent status bar at the top of the Adapter. You can also hover over the status bar with your mouse to see more details about login time, phone number, overall state, and media channel state. | ||
| + | |||
| + | [[File:Gplus adapt agent hover.png]] | ||
| + | |||
| + | {{CloudStep_Stack | ||
| + | |title=Changing your status on a channel | ||
| + | |text= | ||
| + | |||
| + | When you change your status, you choose from a list of states set by your administrator. Generally, you'll see '''Ready''', '''Not Ready''', and '''After Call Work''', but you might also see variations of these options with specific reasons. | ||
| + | |||
| + | Here's a table to describe at the status choices you might see in your Adapter: | ||
| + | |||
| + | <toggledisplay linkstyle font-size:larger showtext="[+] Show table" hidetext="[-] Hide"> | ||
| + | {| | ||
| + | ! style="text-align:left;"|'''Status''' | ||
| + | ! style="text-align:left;"|'''Icon''' | ||
| + | ! style="text-align:left;"|'''Description''' | ||
| + | |- | ||
| + | | Ready | ||
| + | | [[File:gplus_adp_icon_ready.png|link=]] | ||
| + | | You're ready to start accepting calls. | ||
| + | |- | ||
| + | | Mixed status | ||
| + | | [[File:Gplus_adp_icon_mixed_agent_state.png|link=]] | ||
| + | | Your status is '''Not Ready''' on at least one of your logged-in channels. | ||
| + | |- | ||
| + | | Not Ready | ||
| + | | [[File:Gplus_adp_icon_notready.png|link=]] | ||
| + | | You're not ready to accept calls. You might also see options such as '''Not Ready - Lunch'''. | ||
| + | |- | ||
| + | | After Call Work | ||
| + | | [[File:gplus_adp_icon_after_call.png|link=]] | ||
| + | | You're not ready to accept calls because you're completing some admin duties for a previous call. You might also see options such as '''After Call Work - Verification'''. | ||
| + | |- | ||
| + | | Log Off | ||
| + | | [[File:gplus_adp_icon_logoff.png|link=]] | ||
| + | | Log off all channels. You can log off all channels on your Adapter and still remain logged into the Adapter. | ||
| + | |} | ||
| + | |||
| + | </toggledisplay> | ||
| + | |||
| + | Your environment might be configured to automatically change your status in the following situations: | ||
| + | *When a call ends, your status might be set to '''After Call Work'''. | ||
| + | *When you click '''Mark Done''', your status might be changed from '''After Call Work''' to '''Ready''', '''Not Ready''', or some other value. | ||
| + | |||
| + | |video=128196565 | ||
| + | }} | ||
| + | |||
| + | {{CloudStep_Stack | ||
| + | |title=Updating your overall status | ||
| + | |text=If you're logged in to multiple channels, selecting a new status from the status bar changes the status across all channels. Your overall agent status considers only the status of the channels that you are logged into. For example, if you are logged into the voice channel and in '''Ready''' state, but not logged into the chat channel at all, your global agent status indicates that you are in a global '''Ready''' state. | ||
| + | |||
| + | To update your overall status, click the agent status bar, and select a new status. | ||
| + | |||
| + | |media1=gplus_adapt_sf_status_bar.png | ||
| + | |||
| + | }} | ||
| + | |||
| + | |||
| + | {{CloudStep_Stack | ||
| + | |title=Updating your status on a single channel | ||
| + | |text= To update your status for a particular media channel, click the main menu, select '''Channels''' to see the list of channels, click the white agent status box, and then select a new status from the list. | ||
| + | |||
| + | |media1=Gplus_adp_mixed_stat_chan_view.png | ||
| + | |||
| + | }} | ||
| + | |||
| + | |||
| + | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Latest revision as of 07:42, February 4, 2019
Changing your status
You can see your status in the Gplus Adapter for Salesforce on the agent status bar at the top of the Adapter. You can also hover over the status bar with your mouse to see more details about login time, phone number, overall state, and media channel state.
Changing your status on a channel
When you change your status, you choose from a list of states set by your administrator. Generally, you'll see Ready, Not Ready, and After Call Work, but you might also see variations of these options with specific reasons.
Here's a table to describe at the status choices you might see in your Adapter:
[+] Show table
Your environment might be configured to automatically change your status in the following situations:
- When a call ends, your status might be set to After Call Work.
- When you click Mark Done, your status might be changed from After Call Work to Ready, Not Ready, or some other value.
Updating your overall status
If you're logged in to multiple channels, selecting a new status from the status bar changes the status across all channels. Your overall agent status considers only the status of the channels that you are logged into. For example, if you are logged into the voice channel and in Ready state, but not logged into the chat channel at all, your global agent status indicates that you are in a global Ready state.
To update your overall status, click the agent status bar, and select a new status.
Updating your status on a single channel
To update your status for a particular media channel, click the main menu, select Channels to see the list of channels, click the white agent status box, and then select a new status from the list.