(Update with the copy of version: draft) |
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*[[HRCXIAgentDtls|Agent Details Activity Report]] | *[[HRCXIAgentDtls|Agent Details Activity Report]] | ||
| + | *[[HRCXIAgentGrpMbrshpReport|Agent Group Membership Details Report]] | ||
*[[HRCXIAgentLginLgout|Agent Login-Logout Details Report]] | *[[HRCXIAgentLginLgout|Agent Login-Logout Details Report]] | ||
*[[HRCXIAgentState|Agent State Details Report]] | *[[HRCXIAgentState|Agent State Details Report]] | ||
Revision as of 18:35, April 15, 2019
Details reports
This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Details reports
The following reports are available in the CX Insights > Details folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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