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| − | + | = Digital Channels = | |
| + | |||
| + | Digital Channels is a common service that provides functionality to several Genesys products, including: | ||
| + | |||
| + | * Workspace Web Edition [[Documentation:PSAAS:RN:AD:Closed|Agent Desktop]] | ||
| + | |||
| + | [[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment. | ||
| + | |||
| + | *[[DC#Mar2919|March 29, 2019 (9.0.000.10)]] | ||
| + | *[[AD#Dec212018|December 21, 2018 (9.0.000.06)]] | ||
| + | |||
| + | *[[DC#KnownIssues|Known Issues]] | ||
| + | __NOTOC__ | ||
| + | {{AnchorDiv|Mar2919}} | ||
| + | ==March 29, 2019 (9.0.000.10)== | ||
| + | |||
| + | ===What's New=== | ||
| + | '''SMS interactions''' | ||
| + | * Support for inbound and outgoing SMS interactions. | ||
| + | |||
| + | '''WhatsApp''' | ||
| + | * Support for WhatsApp interactions including text, emoji, images, and Highly Structured Messages. | ||
| + | {{AnchorDiv|Dec212018}} | ||
| + | ==December 21, 2018 (9.0.000.06)== | ||
| + | ===What's New=== | ||
| + | '''Asynchronous Chat support''' | ||
| + | * Asynchronous chat enables agents to continue a chat session after the initial interaction is ended by using the new '''Conversation''' tab in the interaction window or the new '''Communication''' tab in the '''Connect''' group. | ||
| + | '''Facebook support''' | ||
| + | * The new Facebook channel enables agents to engage in private chat sessions with Facebook Messenger users and public sessions with Facebook users. This enables you to monitor and respond to public posts and replies to your organization's Facebook page in a timely manner. | ||
| + | '''Twitter support''' | ||
| + | * The new Twitter channel enables agents to engage in private chat sessions with Twitter Direct Message users and public sessions with Twitter users. This enables you to monitor and respond to public Tweets and replies to your organization's Twitter page in a timely manner. | ||
| + | {{AnchorDiv|KnownIssues}} | ||
| + | |||
| + | ==Known Issues== | ||
| + | |||
| + | There are currently no known issues. | ||
| + | |||
| + | [[Category:V:PSAAS:Public]] | ||
Revision as of 19:09, April 15, 2019
Digital Channels
Digital Channels is a common service that provides functionality to several Genesys products, including:
- Workspace Web Edition Agent Desktop
Note: Not all changes listed below may pertain to your deployment.
March 29, 2019 (9.0.000.10)
What's New
SMS interactions
- Support for inbound and outgoing SMS interactions.
- Support for WhatsApp interactions including text, emoji, images, and Highly Structured Messages.
December 21, 2018 (9.0.000.06)
What's New
Asynchronous Chat support
- Asynchronous chat enables agents to continue a chat session after the initial interaction is ended by using the new Conversation tab in the interaction window or the new Communication tab in the Connect group.
Facebook support
- The new Facebook channel enables agents to engage in private chat sessions with Facebook Messenger users and public sessions with Facebook users. This enables you to monitor and respond to public posts and replies to your organization's Facebook page in a timely manner.
Twitter support
- The new Twitter channel enables agents to engage in private chat sessions with Twitter Direct Message users and public sessions with Twitter users. This enables you to monitor and respond to public Tweets and replies to your organization's Twitter page in a timely manner.
Known Issues
There are currently no known issues.
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