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− | + | = Twitter options = | |
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+ | In the '''Twitter''' section under '''Desktop Options''', configure the following options: | ||
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+ | {{CloudStep_Stack | ||
+ | |title= | ||
+ | |text= | ||
+ | * '''Twitter Auto Answer''' automatically accepts a Twitter interaction when an Invite event if received. | ||
+ | * '''Prompt for Done''' prompts a confirmation message when the agent clicks '''Done'''. | ||
+ | * '''Twitter Ringing Bell''' specifies the sound played when a Twitter interaction is ringing. | ||
+ | * '''Decline''' allows the agent to decline an incoming interaction. This option depends on the Channels option for Twitter. | ||
+ | * '''Mark Done''' allows the agent to mark an interaction as '''Done''' with further processing. This option depends on the Channels option for Twitter. | ||
+ | * '''One-step transfer''' allows the agent to use one-step transfer. | ||
+ | * '''Set Interaction Disposition''' allows the agent to set a disposition code before marking an interaction as '''Done'''. This option depends on the Channels option for Twitter. | ||
+ | |media1=ASTwitter.png | ||
+ | }} | ||
+ | [[Category:V:PSAAS:Public]] |
Revision as of 11:36, April 18, 2019
Twitter options
In the Twitter section under Desktop Options, configure the following options:
- Twitter Auto Answer automatically accepts a Twitter interaction when an Invite event if received.
- Prompt for Done prompts a confirmation message when the agent clicks Done.
- Twitter Ringing Bell specifies the sound played when a Twitter interaction is ringing.
- Decline allows the agent to decline an incoming interaction. This option depends on the Channels option for Twitter.
- Mark Done allows the agent to mark an interaction as Done with further processing. This option depends on the Channels option for Twitter.
- One-step transfer allows the agent to use one-step transfer.
- Set Interaction Disposition allows the agent to set a disposition code before marking an interaction as Done. This option depends on the Channels option for Twitter.
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