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Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web. | Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web. | ||
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Revision as of 12:38, April 29, 2019
Workforce Management for Cloud
Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.
Important
Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the Workforce Management 8.5 Web for Supervisors Help.Scheduling and Trading
Adjust your schedule and make schedule trades.
Monitoring and Adherence
Monitor performance and agent-adherence.
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